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Customer Support Administrator (Healthcare) | Dublin 15

Location Dublin West, Dublin
Sector
Job type Contract
Salary €26000 - €27000 per annum
Published about 2 months ago
Start date ASAP
Contact Sarah Healy
Job ref DN 0003158_1648544274

Job description

Customer Support Administrator | Contract | Dublin 15

The Client: Headquartered in Ballycoolin, our client is a leading supplier to the healthcare industry and an integral part of a global organisation. They have been experiencing a period of growth and have been successful in securing many new client contracts. Due to this expansion, they are seeking to recruit a Customer Support Administrator on a temporary basis initially, however, there is a possibility that the role will develop into a permanent position.

The Role: As a Customer Support Administrator, you will be required to support key functions within the business. You will be responsible for managing client relationships, providing superior customer satisfaction, order processing and compliance.

Hours of work: 40 hours per week

Contract: Temporary initially with a view to Permanency

Key duties:

  • Manage customer contact in line with regulatory requirements and internal policies and procedures
  • Administer all incoming customer order processing and input data efficiently onto internal systems
  • Handle high volume of inbound and outbound customer calls and respond to queries within agreed timeframes
  • Liaise with various healthcare providers to ensure requests are being managed in accordance with GDPR
  • Follow up on orders internally to ensure timelines for customers are in line with company policy
  • Office administration tasks such as database management, updating compliance reports, customer reports and other compliance support activities
  • Provide support to the compliance and finance team on a regular basis
  • Participate in project based activities from time to time
  • Management reporting and attendance at daily/weekly team meetings

Requirements:

  • Educated to Leaving Cert standard; third level qualification an advantage although not essential
  • At least 1-2 years experience in a busy sales order processing/customer service role with an element of call handling. Call centre experience would be beneficial
  • Excellent communication and interpersonal skills
  • Proficient in the use of MS Word and Excel
  • Accurate, high speed data entry skills and good typing skills
  • Ability to work independently as well as part of a team
  • Strong organisational skills and multi-tasking abilities

In Return:

  • €27k salary based on a 40 hour working week
  • Parking provided
  • Canteen facilities
  • Opportunity to gain excellent experience within the healthcare industry

**Please note, this role will be office based**

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