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Customer Support IT Dept

Location Dublin, Republic of Ireland
Sector
Job type Permanent
Salary Negotiable
Published about 1 month ago
Contact Eileen Walsh
Job ref CRKSL_1620896157

Job description

My Client is looking for a Customer Support Agent to join the expanding IT department. The ideal candidate will be a team-player who will provide support for our customers, products and maintain the high-level of customer satisfaction.

This is a role within IT they will consider applications from those with a strong customer support background and have a willingness to learn.

The successful candidate will be responsible for the following activities:

Key Responsibilities:

  • Deliver outstanding customer service standards, answering service request, remaining courteous and professional at all times
  • Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
  • Provide 1st line support via our IT Service desk and take ownership and assist customer queries in an effective, professional and compliant manner
  • Monitoring performance of all service levels and meeting IT Service SLA's
  • Responsible for coordinating, prioritising and monitoring support calls and tickets
  • Take ownership of and manage support issues through to resolution
  • Provide proactive monitoring and reporting on systems
  • Work with the development team to improve the customer offering
  • Continuously reviews skills, and be flexible and open to feedback
  • Reporting to Supervisor on progress of various tasks.

Key Attributes & Skills Required:

  • Experience working in a Customer Service or Contact Centre environment
  • Excellent communication skills, both written and verbal
  • Experience working on multiple issues across a number of systems
  • Knowledge of general application infrastructures and PC literate in Microsoft applications
  • Strong inter-personal skills with a genuine customer focus and desire to work with people
  • Proven objection handling and decision making skills
  • Strong Interpersonal skills with ability to support and communicate with users on all levels.
  • Good troubleshooting skills
  • Self-starter who uses own initiative
  • Flexible with a growth mindset
  • An excellent communicator with the ability to build relationship with customer

Benefits

  • Competitive salary and benefits on offer

If this role is for you or you would like further information, please send an up to date CV today!

Job ID CRKSL

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