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Customer Support representative

Location Dublin, Republic of Ireland
Sector
Job type Contract
Salary €25000 - €25750 per annum + Laptop and phone supplied .IT
Published about 1 month ago
Start date ASAP
Contact Georgina Roome
Job ref DN 0003079_1625061808

Job description

Customer Service Administrator

Working Hours:

40 per week between the hours of 8am-5.30pm

Salary:

€25,750 | €12.38 per hour

Contract Length:

Full-time, 4-6 months initially with the possibility of permanency

Location:

Ballycoolin

Start Date:

ASAP

On-boarding Arrangements:

Training will be a blend of office based and remote learning.
Attendance at the office will be kept to a minimum due to the current restrictions. Working remotely will be facilitated where necessary.

Job Spec:

  • Handle all incoming customer order processing and input data efficiently onto internal systems
  • Handle high volume of outbound customer calls focusing on quality and compliance and respond to queries within agreed timeframes and in line with KPI's
  • Follow up on orders internally to ensure timelines for customers are in line with company policy
  • Develop relationships with existing clients, ensuring their service needs are met
  • Scheduling follow-up and service calls
  • Office administration tasks such as database management, updating patient management reports, customer reports and other compliance support activities
  • Provide support to the finance team on a regular basis
  • Participate in project based activities from time to time
  • Management reporting and attendance at daily/weekly team meetings

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