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Customer Support Specialist

Location Belfast, County Antrim
Sector
Job type Temporary
Salary £22000 - £24000 per annum
Published about 1 month ago
Start date asap
Contact Glenda Reddington
Job ref Support specialist_1611843583

Job description

Customer Support ECommerce

Location Belfast

Mon-Fri 8.30am-5.00pm

Job Description

The successful candidate will be responsible for providing professional customer support to a large volume of eCommerce customers, ensuring that pre-sale, during sale and after-sale customer queries are answered promptly and completely via telephone, web chat and email and are conducted in a professional and courteous manner.

Duties will include eCommerce admin, management of orders, organisation of pick/packing, overseeing dispatch, and handling complaints/returns.

The candidate will liaise with customers, operations personnel, and couriers to ensure efficient order processing and dispatch.

The role will primarily involve customer support but will eventually extend to include stock management, financial management and digital management. Long term goals of this role are to establish a fully proceduralised digital customer service function to include Order Processing, Shipping, Returns and Warranty claims.

Essential Criteria

* Educated to high level with excellent numeracy and literacy.

* Ability to work under pressure, demonstrate resilience and understand the challenge of long-term goals.

* Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking. Strong attention to detail - aiming for excellence in delivery.

* Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude.

* Willingness to implement and structure change within the role and be proactive in seeking business improvement opportunities.

* High proficiency in computer use is absolutely essential.

Preferred Criteria

* A knowledge of website functionality, design and management would be beneficial but not essential.

* Previous office administration/customer service/retail experience within eCommerce would be beneficial.

* Excellent verbal and written communication skills.

* Ability to quickly adapt to new processes and procedures.

* Polite & courteous telephone manner.

* Excellent reliability and punctuality. Overtime will be expected when necessary.

* Perseverance, enthusiasm, determination, and commitment are essential.

Benefits

Competitive salary, bonus and structured career development plan Regular training Employee pension scheme Employee perks and benefits scheme

The role will allow for the successful candidate to progress from this role into management as the company grows and the ability to grow their skills.

To be considered for this position, please forward your CV to glenda.reddington@staffline.co.uk

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