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Customer Support Specialist

Location Dublin South, Dublin
Sector
Job type Temporary
Salary €12.50 - €14.88 per hour
Published about 2 months ago
Contact Sinead Healy
Job ref DWSH0411_1647860963

Job description

Customer Support Specialist

Location: Dublin 12

Contract: Temporary Full-Time with strong possibility for permanency

Days of Work: Monday to Friday

Hours of work: 9.30am-6pm

Hourly Rate: €12.50-€14.88 / €25k-30k depending on Experience

Who we are?

Founded in 1947 we started life as a distributor of radio parts and associated products. For more than 70 years we have been dedicated to a single purpose: service excellence. In that time, we have become Ireland's leading distributor of electronic, electrical, and mechanical components, health and safety products, and associated tools. As times have changed so have we. Now part of our Global Group of companies, Our Sales are growing at a considerable rate while embracing new technologies as they emerge.

Our Culture

Our people are important to us and they help keep our organisation moving. Our aim is to make sure that you feel impowered to bring your true self to work every day. That is why we continue to build our culture around our inclusion strategy, which focuses on five key priorities: race, gender, LGBTQ+, disability wellbeing and mental health wellbeing. We hope that you will help us to champion our culture of diversity, inclusion, and representation. As a business we want to ensure we have the right capabilities required so you can help us deliver our strategy. This is achieved by developing our people to be the best version of themselves, generate greater innovation in the products that we offer,and create an environment that offers a range of different views and perspectives. By embracing differences, we are better suited to understand our customers and finding unique solutions to meet their needs.

What we can offer

For the moment you will be employed through the agency as an agency employee, however due to our continued growth, permanent positions within the company appear regularly and there is a strong chance this role will become permanent for the right candidate.

Once permanent you will be entitled to take part in all the perks that we have to offer including:

  • Competitive Salary
  • Quarterly bonus scheme
  • Pension scheme

Internal

  • Private health care
  • Bike to Work Scheme
  • TaxSaver Scheme
  • Educational Support for Career Development
  • Referral Programme
  • Savings Programme
  • Staff Discounts
  • Sick Pay
  • Long Service Rewards
  • Enhanced Payments on Family Leave
  • A mix of working both in the office and at home

Along with all these benefits, we can also offer you the opportunity to take part in a number of personal development initiatives to become an even more valued member of the team. These development initiatives include:

  • First Aid Training
  • Mental Health First Aid Training
  • Fire Warden Training
  • Health and Safety Representative Training
  • COVID Lead Worker Representative Training

You will also be offered to opportunity to take part in our companywide charity events. We organise regular charitable events to raise money for important causes such as the Irish Cancer Society and Pieta House. Some of these events include a companywide walking challenge, Christmas jumper day, Movember, and mental health awareness campaigns. We are always looking for new ideas to help make an impact on society and value any input from our people on what our next charitable event could be.

The Role

In this role you will be providing multi-channel support to our customers using: phone, email, online live chat. Employees will process orders, maintain Customer Data, capture and handle any customer enquiries and complaints in an efficient manner & any other tasks deemed suitable to the role.

The role of a Customer Service Agent is about influencing customers while building long term relationships and is pivotal in providing the high-level service we are known for.

Essential Requirements

  • Minimum 1 years' experience working in a customer service role
  • Excellent telephone etiquette when handling customer queries
  • Strong organisational skills with the ability to prioritise in a fast paced and dynamic environment
  • Proficient in the use of Microsoft Office applications, particularly Outlook and Word

Internal

  • A methodical approach to completing a variety of tasks concurrently with a high attention to detail

Desirable Requirements

  • Qualified to a degree level or equivalent in a business-related area
  • Previous experience with SAP is a distinct advantage

Core Competencies and Skills

  • Strong customer focus
  • Ability to work part of a dynamic team
  • Skilled at multitasking, prioritising tasks and managing time effectively

We are looking for proactive, dynamic people who are willing to work hard, willing to provide the flexibility that working in small/medium sized team's demand

Why use Staffline? We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please contact Sinead Healy at our Walkinstown branch on 01-4505288 and apply with your up to date CV by clicking the button.

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