Essential Criteria

Desirable Criteria

Previous Experience

(section 1)

· 2 years' experience of delivering support to marginalised groups

· 1 years' experience of managing teams

· 2 years' experience of delivering support to people with complex and multiple needs

· Experience of developing and co-ordinating services

Education & Knowledge

(section 2)

· NVQ level 4 qualification in a relevant area of work or an equivalent qualification

· An understanding of issues relating to homeless and vulnerably housed people

· An understanding of 'meaningful activities' aimed at enhancing homeless people's ability to sustain accommodation and integrate within the wider community.

· An understanding of good practise in providing Drop In and emergency accommodation for homeless people

· Proven experience of support planning and managing risk

· An understanding of effective multi-agency and multi-disciplinary partnership working

· An understanding of the purpose and implementation of policies such as Diversity and Equal Opportunities, Health and Safety, GDPR and Safeguarding

· An understanding and commitment to working within, high tolerance, low threshold and harm reduction support services

· Experience of trauma-informed and strength-based support

· Experience of homeless peoples' rights (e.g. benefits, housing, access to health etc.)

· Experience of working with of Supporting People compliance i.e. Quality Monitoring Tool or Quality Assurance Framework in relation to emergency accommodation.

· Excellent knowledge of homelessness policy, practice and research.

Skills

(section 3)

· Able to set and meet targets

· Experience of using data & client management systems

· Able to collate statistical information and produce qualitative and quantitative reports

· Possess excellent interpersonal and communication skills

· Can make decisions and is solution focused.

· Able to remain calm in crisis situations

· Able to multitask and work effectively under pressure

· Excellent time management skills

· Ability to work on own initiative and across teams

· Highly competent in the use of IT packages to include Microsoft Word, Excel and PowerPoint

Personal Attributes

· Friendly, approachable, highly motivated and resourceful

· passionate about reducing the numbers of people experiencing homelessness

· Committed to advocating for and raising awareness of the issues homeless people face

· Committed to personal and professional development

· Non-judgemental with the ability to empathise

· Resilient and aware of self

Other

· Satisfactory enhanced Access NI check