Facilities Management Administrator

Location Newry, County Down
Job type Permanent
Salary £20000 - £21000 per annum
Published 3 months ago
Start date asap
Contact Diane McGregor
Job ref NEW0002767_1613577877

Job description

Facilities Management Administrator


Full time


The Role: Our client based in Newry works with many blue-chip global brands providing exceptional maintenance services in UK and Ireland. Career-driven Facilities Management Administrators will co-ordinate Planned PPM & Reactive Maintenance via internal management software and client's own management platforms. Rapid progression opportunities are available for the right candidates.

Hours of work: Mon - Fri 9am - 5.15pm


  • To schedule all reactive and planned works to either in-house engineers or via established sub-contract network
  • NBS bespoke system and client portals to be kept up to date with all relevant information on each job ensuring the jobs are sitting at the right status and all costs and communication is recorded
  • Ensure all jobs are completed within the required response times and meeting client SLAs
  • Ensure client needs are met on all aspects of the job
  • Strong negotiating skills when dealing with sub-contractors and clients
  • Ensuring correct costs are against each job. Cost awareness needed and attention to detail
  • Deal with clients and sub-contractors in a professional and prompt manner
  • Escalate issues with specific jobs, clients or engineers promptly
  • Deal with emergencies as they arise
  • Respond promptly to client enquiries
  • Creation of weekly progress and other operations reports
  • KPI's will be assigned to you and discussed at progress meetings

Essential Criteria:

  • Right to work within the UK
  • At least 2 years' experience working in an office environment
  • Strong IT skills with the ability to learn and adapt to new systems
  • Excellent written and verbal communication skills
  • Strong attention to detail skills
  • Strong Customer Service skills
  • Strong negotiating skills, ability to multitask, prioritise work and work closely with other departments
  • Be able to take responsibility for resolution of issues
  • You should be self-motivated, and results orientated
  • Be able to work to time constraints & use own initiatives to solve problems
  • GSCE English and Maths grades C or above

Desirable Criteria:

  • Previous experience of Construction industry would be an advantage

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