Criteria

Essential

Desirable

Previous experience

(section 1)

• 1 years' full time experience of supporting people with complex and multiple needs

• 1 years' experience of providing housing related support

Skills/Ability

(section 2)

· Ability to manage people with challenging behaviour and poor levels of engagement

· Ability to develop person-centered, needs/risk assessments, support plans and manage a key worker case load

· Ability to advocate on behalf of clients while promoting client independence and empowerment

· Ability to work with clients to develop basic life skills

· Ability to take the lead and work in partnership with other agencies

· Ability to self-manage, work in a team and have excellent organisational skills

· Excellent written/verbal communication, numerical and interpersonal skills

· Ability to adhere to Diversity and Equal Opportunities, Health & Safety, Protection of Vulnerable Adults, Confidentiality and other policies/procedures

· Be competent in the use of IT applications

• Ability to work in a busy environment, be solution and target focused, show good time management skills and the ability to make decisions under pressure

• Basic counselling skills

Education / knowledge

(section 3)

· Knowledge of needs and support services relevant to homeless people who have been rehoused.

· Sound knowledge and understanding of housing related support

· Have a sound understanding of the benefit system

· Understanding of Harm Reduction principles

· Understanding of issues involved in resettling vulnerable homeless people

· Understanding of pre-tenancy support needs

· Understanding and commitment to working within our ethos of High Tolerance, Low Threshold services

· Knowledge of the legal eviction process

Personal Attributes

• Commitment to reducing the numbers of repeat homelessness and maintaining tenancies
• Highly motivated and committed to delivering service excellence
• Commitment to personal and professional development
• Can develop an approach to practice based on critical thinking, reflection and feedback
• Have the capacity and self-confidence to innovate
• Non-judgemental with the ability to empathise with clients
• Flexible, energetic, positive and calming disposition
• Resilient and self-caring

Other

• Able to work flexible hours as required including some weekend and evenings.

· A satisfactory Enhanced Access NI check is required for this post

· The post holder will be required to wear identifiable clothing (uniform) whilst working (under review)

· 2 years driving experience with current clean licence

· Access to own transport and Business Insurance to carry out home visits and to transport clients.