Our client, a prominent freight company based in Belfast, is seeking an experienced Freight Forwarding Operator to join their dynamic team. If you are a dedicated professional with a background in freight operations and logistics, we invite you to apply for this exciting opportunity.
Role is Permanent.
Salary is negotiable based on experience plus company benefits.
Client Satisfaction: Ensure that client needs and expectations are met or exceeded in a timely and cost-effective manner.
System Management: Create and maintain jobs in the company's Freight Management System, keeping it updated with relevant milestones.
Booking Coordination: Create bookings and follow up with relevant shipping lines to ensure smooth operations.
Customer Communication: Provide booking confirmations and relevant updates to customers promptly.
Collection Planning: Retrieve collection expectations from clients and arrange transportation via either the company's haulier or internal transport department.
Documentation: Process and verify official documents, maintain records, manage shipments, and ensure customs compliance.
Progress Reports: Manage daily routines by generating progress reports and providing regular status updates to your manager.
Document Management: Gather necessary documents from customers and save profiles against the respective job on the system.
Customer Reporting: Provide reports and updates to customers as per their expectations, including daily or weekly trackers.
Invoicing: Ensure that costs and charges are accurately recorded on each job for effective invoicing. Follow up with the sales department for missing information or discrepancies.
Cost Management: Manage any additional charges incurred due to free time restrictions and communicate costs to clients with all related documentation saved in the company's system.
Accounts Assistance: Assist the accounts department with supplier/client invoices, addressing any discrepancies related to charges or costs on a job.
Email Management: Effectively manage personal and group email accounts, offering support to the department as needed.
Supplier Resourcing: Provide support in identifying alternative supplier options in line with customer expectations, such as empty container requirements and haulier availability.
Issue Resolution: Address and resolve any operational issues that arise in a timely and efficient manner.
Experience: Minimum of 2 years of experience in a similar role within the freight or logistics industry.
Software Proficiency: Proficiency in using Microsoft packages, particularly Excel, for data management and reporting.
Communication: Experience using Outlook or similar email platforms for effective communication.
If you are a results-driven individual with a strong commitment to customer satisfaction and have the experience required, we encourage you to apply for this position. Join our client's team and contribute to their continued success in the freight industry.
To apply, please send a copy of your CV to email@example.com or apply via the link provided.