Job description

Inbound Customer service advisors | French Speaking | Belfast

Staffline Ireland is currently seeking a French speaking Customer Service Advisor on a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Responsibilities:

• Managing our inbound customer service via telephone.

• Providing a high standard of customer service to our customers.

• Dealing with first time customer query resolution when possible, dealing with correct escalation procedures.

• Using and implementing feedback given from coaching and monitoring sessions.

• Maintaining high standard data security and GDPR regulations.

• Following your assigned daily schedules and tasks.

The person:

• Somebody with a passion for good customer service

• Excellent written and verbal communication skills.

• Punctual and conscient.

• Good attention to detail.

Hours of work:

• 40 hours per week

• Monday - Friday 07.30am to 19.00pm (rotational 8-hour rotational shift patterns - must be fully flexible)

Salary:

• £10.45 per hour

• Paid fortnightly

Essential criteria:

• Immediate start

• Fluent in French (reading and speaking)

What's on offer:

• Highly competitive market rate salary

• Fully paid induction training

• On the job coaching and with mentoring support

• AXA "doctor at hand"

• Pension scheme

• Regular performance-based rewards and recognition

• Health and wellbeing events

• Discount gym membership

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*