Job description

MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARDS OF SERVICE

• Achieve guest satisfaction and rooms revenue goals by supervising the Front Office operation
• Assist in ensuring that Front Office is staffed according to need by utilising business forecasts to schedule
• Check the arrival list, conference guest list and VIP list and inform appropriate individuals of returning guests, VIPs and special guests.

SALES

• Challenge front office staff to utilise yield management, occupancy and average room rate to maximise rooms revenue.

FINANCE

• Monitor front office activities regarding discounts, billing instructions and compliance with hotel credit policy.
• Analyse the rate variance report to ensure proper room rate and revenue control.

HUMAN RESOURCES MANAGEMENT

• Screening, interviewing and selection of Front Office candidates in conjunction with the Human Resource Manager.
• Identify training needs and the develop the department's training plan.

LAWS, REGULATIONS & POLICIES

• Ensure Front Office follows all applicable laws
• Keep track on purchasing costs for department for maximum quality for lowest possible price.
• Ensure that Front Office deliver quality guest service within departmental & corporate standards.
  

EMPLOYEE RELATIONS

• Foster and develop effective employee relations within the department and the hotel.
• Utilise effective internal communication, including daily briefings and regular departmental meetings, to maximise teamwork and productivity.