Job description

Staffline are searching for an experienced and responsible Front Office Manager to join a busy and dynamic team

What will the role involve?

Managing the reception desk and ensure all calls are answered promptly, courteously and efficiently at all times

Carry out a thorough and accurate handover to the next shift

Managing PM Accounts

Develop a thorough knowledge of the hotel products and services

Handling of customer inquiries, requests and bookings in a professional and courteous manner

Maximise use of the Front Office Computer System and manage reception cash float

Respond to guest feedback accordingly

Liase with Accommodation team in relation to room allocations

What will you need?

Knowledge of Opera software system desirable

Office management experience

Excellent interpersonal, customer service and communication skills

A professional and courteous manner

Strong organisational and multi-tasking skills

Interested? We would love to hear from you! Please submit you CV for more information