General Assistant (Gobbins)
General Assistant (Gobbins) - £9.50ph increasing to £9.62 after 12 weeks -35hpw
MAIN PURPOSE OF THE JOB;
Provide support to the Guiding Team, both in the Visitor Centre and on the cliff path, including transport of visitors and staff using Council vehicles, as required.
Provide efficient and effective cleaning/caretaking duties ensuring the security and general appearance of the building and surrounding areas are maintained in accordance with the required standards.
Work as part of a team to deliver excellent service standards within the Gobbins Visitor Attraction
Successful candidates will be required to work an average of 35 hours per week over 7 days.
Given the nature of the post, hours of work include evenings, weekends, public/bank holidays in accordance with the bookings and the needs of the service
MAIN DUTIES AND RESPONSIBILITIES;
1. Service Delivery
1.1. Security of premises, to include:
i. Open and close premises and grounds as required;
ii. Check windows, doors and gates, internal and external;
iii. Operation of burglar alarms;
iv. Safe custody of the keys of the premises;
v. Report instances of unauthorised use of or access to premises; and
vi. Complete accident book and report immediately all incidents occasioning loss or injury to the user of the premises.
1.2. Cleaning of premises, to include:
i. Ensure building is clean, tidy and free of litter;
ii. Clean all communal rooms, including toilets, kitchen and glass surfaces;
iii. Ensure bins and bin areas are washed and cleaned as required;
iv. Ensure adequate supplies of cleaning materials and other requisites;
v. Use of all equipment and substances in a safe and proper manner according to instruction; and
vi. Report repairs or defects on the premises directly to line manager.
1.3. Provide hospitality on request, to include preparing tea and coffee.
1.4. Set up and recover Council equipment and furniture as required for bookings of the centre.
1.5. Guarantee that the visitor's experience at the Gobbins is paramount by ensuring that excellent service standards in all aspects of the visitor attraction are maintained, monitored and improved.
1.6. Assist with the implementation of a customer feedback and complaints programme.
1.7. Undertake a range of simple administrative duties as required.
2.1. Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management.
3. Performance Improvement
3.1. Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs.
3.2. Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development.
3.3. Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money.
4.1. Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan.
4.2. Participate in the Council's Performance and Development Review process as detailed in the published scheme.
4.3. Fulfil the legal Health and Safety duties placed on employees by:
* taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do;
* Co-operating with the Council on Health & Safety matters;
* Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE);
* Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes.
Be able to demonstrate, by providing personal and specific examples, a minimum of six months' experience to include:
- Commercial cleaning/security duties;
- Simple administrative duties; and
- Dealing effectively with members of the public.
2. How we manage ourselves
2.1 Managing Our Own Work - Plans, structures and prioritises own work to achieve optimum results
2.2 Developing Our Own Capability - Looks for opportunities to learn and develop in order to deliver and add value to their own role
2.3 Communicating with Impact - Presents a positive image by communicating effectively, being resilient and treating people fairly
3. How we work with others
3.3 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met
4. How we move forward
4.3 Achieving Results - Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results
4.4 Continuously Improving Services - Seeks to continually improve the services and processes that impact on users.
(Full Job Description available on request)