German Customer Service
Job title: German Customer Service (Email and Chat)
Grafton Recruitment have exciting opportunities for multilingual Customer Support Agents for one of our Global clients based in the heart of Dublin City Centre. This is a fantastic opportunity for super talented people to join an exceptional team. As a member of this team you are going to provide AWESOME support and assistance to customers in our client's community by chat and email. You will be an ambassador of their brand and the first point of contact for their customers.
The hours for this role are from 8am - 4.30pm from Monday to Friday. This is a full time permanent role based in a state of the art city centre Dublin office.
German native level language skills is a must.
- Respond to customer inquiries via email and live chat
- Identify site and app issues, and communicate properly to all internal teams
- Maintain a high satisfaction rating while hitting daily targets of customer responses
- Think creatively about how to optimize each customer's experience
- Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies
- Fluent in German and English
- Previous customer support experience
- Excellent problem-solving abilities
- Empathetic and can communicate in a caring and friendly manner
- Strong time management skills and motivation to exceed expectations
- Ability to work with systems you may not have come across before
- Strong team spirit with a passion and drive to help users and to deliver the best customer experience
- Excellent salary of €30,000 with an automatic increase to €31,000 upon reaching 12 months tenure
- City Centre office (very accessible via public transport)
- FREE Doctor visits
- FREE breakfast
- FREE onsite therapies (massage, reki),
- VHI Employee Assistance Programme Service
- Sports and social clubs and events as well as genuine career progression opportunities.
Why use Grafton? We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please contact the Walkinstown branch on 01-4505288 and apply with your up to date CV by clicking the button.