German Language Customer Service
Location | Dundalk |
Sector | |
Job type | Permanent |
Salary | Negotiable |
Published | 5 months ago |
Start date | ASAP |
Contact email | Kevin Maguire |
Job ref | DDKM78_1683541232 |
Job description
Are you looking for a unique opportunity within an exciting customer services team? Somewhere that you will learn new experiences and work with a truly global team?
Staffline Recruitment have just the job for you. In our client's Customer Services Team, this exciting role means that you provide a professional and comprehensive booking and enquiry service for all candidates wishing to book tests within our clients Testing Channels.
DUTIES & RESPONSIBILITIES
- Assist candidates with the Registration and Scheduling process from booking an appointment to payment via phone and email
- Interact with candidates, in a professional manner
- Maintain a high degree of quality and accuracy in work
- Answers calls to our client's standards, by consistently delivering high quality call handling that meets established metrics and goals
- Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
- Participate in Candidate Services activities that positively impact business growth and revenue
- Communicate and participate in team meetings to share best practices, procedures, policies and clients
- Ongoing 1:1s with your Supervisor
- Constantly challenging the status quo, reviewing our processes, and improving efficiencies
QUALIFICATIONS & EXPERIENCE
- Experience as a Customer Services Representative
- Fluent in English & additional language
- Min. Leaving Certificate qualification
- Excellent communication, interpersonal and eloquent writing skills
- Professional demeanour & trustworthy
- Empathy and a unique ability to understand candidates needs
- Enthusiastic about our business and the services we deliver
- Passionate about candidate services and how it can transform lives
- Dependable and reliable
- Good organizational skills
- Flexible & works well as part of a team
- Good PC skills in a Windows based environment (including MS Office--Word, etc.)
- Able to work independently, solve problems and deal patiently with customers
A TYPICAL DAY IN THE LIFE OF A CSR MAY INCLUDE:
- Spending your day helping candidates sit life changing exams
- Embracing new challenges daily that you didn't even know could exist, whilst ensuring the candidate gets the best experience at all times
- Collaborating with your colleagues onsite and in our global offices in Malaysia, India and the US
- Wearing multiple hats to switch languages and clients for incoming calls
- Participate in additional projects and responsibilities outside your CSR responsibilities to challenge and develop your own abilities
- Team huddles to bring your ideas to the Leadership Team
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