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German Language Customer Service

Location Dundalk
Job type Permanent
Salary Negotiable
Published 5 months ago
Start date ASAP
Contact email Kevin Maguire
Job ref DDKM78_1683541232

Job description

Are you looking for a unique opportunity within an exciting customer services team? Somewhere that you will learn new experiences and work with a truly global team?

Staffline Recruitment have just the job for you. In our client's Customer Services Team, this exciting role means that you provide a professional and comprehensive booking and enquiry service for all candidates wishing to book tests within our clients Testing Channels.


  • Assist candidates with the Registration and Scheduling process from booking an appointment to payment via phone and email
  • Interact with candidates, in a professional manner
  • Maintain a high degree of quality and accuracy in work
  • Answers calls to our client's standards, by consistently delivering high quality call handling that meets established metrics and goals
  • Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
  • Participate in Candidate Services activities that positively impact business growth and revenue
  • Communicate and participate in team meetings to share best practices, procedures, policies and clients
  • Ongoing 1:1s with your Supervisor
  • Constantly challenging the status quo, reviewing our processes, and improving efficiencies


  • Experience as a Customer Services Representative
  • Fluent in English & additional language
  • Min. Leaving Certificate qualification
  • Excellent communication, interpersonal and eloquent writing skills
  • Professional demeanour & trustworthy
  • Empathy and a unique ability to understand candidates needs
  • Enthusiastic about our business and the services we deliver
  • Passionate about candidate services and how it can transform lives
  • Dependable and reliable
  • Good organizational skills
  • Flexible & works well as part of a team
  • Good PC skills in a Windows based environment (including MS Office--Word, etc.)
  • Able to work independently, solve problems and deal patiently with customers


  • Spending your day helping candidates sit life changing exams
  • Embracing new challenges daily that you didn't even know could exist, whilst ensuring the candidate gets the best experience at all times
  • Collaborating with your colleagues onsite and in our global offices in Malaysia, India and the US
  • Wearing multiple hats to switch languages and clients for incoming calls
  • Participate in additional projects and responsibilities outside your CSR responsibilities to challenge and develop your own abilities
  • Team huddles to bring your ideas to the Leadership Team


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