Job description

Are you looking for a unique opportunity within an exciting customer services team? Somewhere that you will learn new experiences and work with a truly global team?

Staffline Recruitment have just the job for you. In our client's Customer Services Team, this exciting role means that you provide a professional and comprehensive booking and enquiry service for all candidates wishing to book tests within our clients Testing Channels.

DUTIES & RESPONSIBILITIES

• Assist candidates with the Registration and Scheduling process from booking an appointment to payment via phone and email
• Interact with candidates, in a professional manner
• Maintain a high degree of quality and accuracy in work
• Answers calls to our client's standards, by consistently delivering high quality call handling that meets established metrics and goals
• Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
• Participate in Candidate Services activities that positively impact business growth and revenue
• Communicate and participate in team meetings to share best practices, procedures, policies and clients
• Ongoing 1:1s with your Supervisor
• Constantly challenging the status quo, reviewing our processes, and improving efficiencies

QUALIFICATIONS & EXPERIENCE

• Experience as a Customer Services Representative
• Fluent in English & additional language
• Min. Leaving Certificate qualification
• Excellent communication, interpersonal and eloquent writing skills
• Professional demeanour & trustworthy
• Empathy and a unique ability to understand candidates needs
• Enthusiastic about our business and the services we deliver
• Passionate about candidate services and how it can transform lives
• Dependable and reliable
• Good organizational skills
• Flexible & works well as part of a team
• Good PC skills in a Windows based environment (including MS Office--Word, etc.)
• Able to work independently, solve problems and deal patiently with customers

A TYPICAL DAY IN THE LIFE OF A CSR MAY INCLUDE:

• Spending your day helping candidates sit life changing exams
• Embracing new challenges daily that you didn't even know could exist, whilst ensuring the candidate gets the best experience at all times
• Collaborating with your colleagues onsite and in our global offices in Malaysia, India and the US
• Wearing multiple hats to switch languages and clients for incoming calls
• Participate in additional projects and responsibilities outside your CSR responsibilities to challenge and develop your own abilities
• Team huddles to bring your ideas to the Leadership Team

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