Job Title: Customer Service Advisor
Job Family: Customer Services
Reports to: Customer Services Team Manager
Reporting to the Customer Services Team Manager and working as part of the Customer Services Team, the post holder will be responsible for ensuring the provision of comprehensive and professional customer service.
- Liaise with Customers and provide a high level of Customer Service.
- Ensure full accuracy and attention to detail in all interaction with internal/external customers.
- Process orders received via fax, telephone or email, accurately and within specified timelines.
- Adhere to the Company's internal customer service standards: Quality Performance Process; telephone greeting and manner; professional written communications; agreed response times, etc.
- Check stock levels as required and advise customers of alternatives if necessary.
- Display a flexible and co-operative approach at all times.
- Ensure extensive product knowledge is maintained
- Any other reasonable duties which may be required by management from time to time.
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