Graduate Customer Administrator

Location Belfast, County Antrim
Job type Temporary
Salary £22000 - £24000 per annum
Published 4 months ago
Start date asap
Contact Glenda Reddington
Job ref Graduate Admin_1612273726

Job description

Graduate Customer Administrator


Are you a recent graduate keen to secure a role in a customer-focused role?

As our ideal candidate, you will be enthusiastic, driven and excited to work as part of a team. This is an excellent role where you will have a great opportunity to learn and develop within the team.

Your new role

  • The candidate will liaise with customers, operations personnel, and couriers to ensure efficient order processing and dispatch.

  • The role will primarily involve customer support but will eventually extend to include stock management, financial management and digital management.

  • Build and maintain good relationships both internally and externally, communicating professionally and effectively at all times.
  • Accurate attention to detail required at all times throughout the work.
  • Educated to a high level with excellent numeracy and literacy.

  • Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking. Strong attention to detail - aiming for excellence in delivery.

  • Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude.

  • High proficiency in computer use is absolutely essential.

Preferred Criteria

  • * A knowledge of website functionality, design and management would be beneficial but not essential.
  • * Previous office administration/customer service/retail experience within eCommerce would be beneficial.

    * Excellent verbal and written communication skills.

    * Ability to quickly adapt to new processes and procedures.

    * Polite & courteous telephone manner.

    * Excellent reliability and punctuality. Overtime will be expected when necessary.

    * Perseverance, enthusiasm, determination, and commitment are essential

What you'll need to succeed

Ideally you will be:

  • Recent Graduate
  • Previous experience in customer service

In addition you will possess the following skills, experience and qualities:

  • Be competent in the use computerised systems including Microsoft Word, Excel and Access.
  • Good organisation skills.
  • Methodical approach to work
  • Demonstrate quality attention to detail.
  • Ability to format reports
  • High level of written and oral communication skills
  • Ability to identify and progress work priorities.
  • Ability to work as a team member, including being flexible and supportive of other team members.

To be considered for this position, please forward your CV to

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