Job description

Graduate Customer Administrator

Belfast

Are you a recent graduate keen to secure a role in a customer-focused role?

As our ideal candidate, you will be enthusiastic, driven and excited to work as part of a team. This is an excellent role where you will have a great opportunity to learn and develop within the team.

Your new role

• The candidate will liaise with customers, operations personnel, and couriers to ensure efficient order processing and dispatch.

• The role will primarily involve customer support but will eventually extend to include stock management, financial management and digital management.

• Build and maintain good relationships both internally and externally, communicating professionally and effectively at all times.
• Accurate attention to detail required at all times throughout the work.

• Educated to a high level with excellent numeracy and literacy.

• Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking. Strong attention to detail - aiming for excellence in delivery.

• Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude.

• High proficiency in computer use is absolutely essential.

Preferred Criteria

• * A knowledge of website functionality, design and management would be beneficial but not essential.

• * Previous office administration/customer service/retail experience within eCommerce would be beneficial.

  * Excellent verbal and written communication skills.

  * Ability to quickly adapt to new processes and procedures.

  * Polite & courteous telephone manner.

  * Excellent reliability and punctuality. Overtime will be expected when necessary.

  * Perseverance, enthusiasm, determination, and commitment are essential

What you'll need to succeed

Ideally you will be:

• Recent Graduate
• Previous experience in customer service

In addition you will possess the following skills, experience and qualities:

• Be competent in the use computerised systems including Microsoft Word, Excel and Access.
• Good organisation skills.
• Methodical approach to work
• Demonstrate quality attention to detail.
• Ability to format reports
• High level of written and oral communication skills
• Ability to identify and progress work priorities.
• Ability to work as a team member, including being flexible and supportive of other team members.

To be considered for this position, please forward your CV to glenda.reddington@staffline.co.uk