Location | Lurgan Township |
Sector | |
Job type | Permanent |
Salary | £10.50 - £11.5 per hour |
Published | 27 days ago |
Start date | asap |
Contact | Kerry Hassett |
Job ref | PORMITHD_1673007509 |
4 on 4 off 7am - 7pm
Main duties |
· Handling and processing of customer orders, enquiries and all communications · Answering all incoming calls with a professional manner · Updating all customers with professional email etiquette · Processing and maintaining customer records · Loading all reactive works on C4W with correct SLA's · Prioritising with good attention to detail all call outs received regarding SLA's · Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required · Liaising with scheduling team regarding all P1 & P2's received, ensuring all are put into correct Regional unallocated pot · Uploading updates on web portals or via email - mainly job numbers via email or Maximo or anyother portal · Liaising between internal departments to resolve any customer issues · Distributing engineers follow-on calls to the correct team - scheduling, procurement or amending system · Distributing follow-on calls from engineers PDA's to relevant teams/schedulers · Ensure that all procedures in place within the BMS are followed · Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives · Assist with scheduling team updates to customers · Excellent attention to detail · Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager · Carry out any other duties as requested by Mangement |
