Job description

Helpdesk Administrator required for Co Fermanagh.

Office based role providing customer service to Key Account Customers.

Hours of Work: Mon-Fri : 8am-5pm (Mon - Thur) 8am-3pm (Fri)

Duties

• First point of contact for Key Accounts
• Taking detailed information over the phone from customers
• Completing online job orders
• Liaising with teams on site about work / maintenance / repairs to be completed
• Providing updates to client and customers as jobs progress and projected completion
• Confirming works are completed and closing job orders on the system in preparation for invoicing
• Accurate record keeping of information related to each customer order

Candidates should

• Be IT literate with MS Excel experience
• Have strong organisational skills.
• Have a minimum of two years administrative experience in a similar role e.g. Helpdesk Operator or Sales Administration
• Ability to work as part of a team to meet agreed deadlines

To apply please send cv to Noeline.McNamee@staffline.co.uk or call 028 6632 3300 (EXT 345)

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