Higher Clerical Officer

Location Belfast, County Antrim
Job type Temporary
Salary Negotiable
Published about 2 months ago
Contact Coragh McCashin
Job ref 21ADM32_1634902856

Job description

Higher Clerical Officer

Temporary Clerical Officer required for a large public sector organisation based in Belfast through the Belfast Trust.

Rate of Pay: 10.21

Location: Belfast City Hospital

Hours: 37.5 hours per week

Duration: Temporary ongoing


The post holder will support the physiology and medical team within Respiratory and Sleep investigations in the provision of an administrative service to consultant(s) and teams.

Main duties/Responsibilities:

  • Undertake any secretarial tasks appropriate to the band as required.
  • To act as a point of contact for all forms of communication between the Consultant, patients, relatives, all hospital staff, General Practitioners and their staff and outside agencies.
  • Effectively deal with telephone calls from patients, relatives, hospital staff and General Practitioners and other individuals or organisations, taking messages, ensuring follow-up and resolving any problems as appropriate to band.
  • Assist in the co-ordination of arrangements and documentation to ensure patients receive treatment at the right time, with the test results made available to Consultants and Clinical team when necessary.
  • Participate in meetings and take appropriate action in line with service provision as appropriate to band.
  • Record and process all referrals on the appropriate IT system and undertake checks in line with service protocols and procedures
  • Open and prioritise all incoming mail and action accordingly.
  • Ensure all medical case notes are appropriately maintained in accordance with Trust Policies and Procedures.
  • Obtain patient's case notes and x-rays as necessary.
  • Register new patients and create a new set of patient notes as required.
  • Register patients on the waiting list or arrange their admission, as appropriate.
  • Collect and collate statistical information.
  • Participate in the development of local policies and procedures as appropriate.
  • Maintain and record information in relation to statutory procedures and notify the appropriate Authority.
  • When necessary deal with fast track referrals to ensure timely appointments are made.
  • Assist patients and their carers by arranging translation/interpretation facilities.
  • Provide secretarial cover appropriate to the band as and when necessary to ensure an efficient secretarial service is maintained in the absence of colleagues.
  • Arrange patient transport as and when required as per local arrangement.
  • The post holder will be working in a changing environment. He/she will be expected to adapt to change and undertake other duties within the band of the post as required

General Responsibilities:

  • Employees of the Trust are required to promote and support the mission and vision of the service for which they are responsible and:
  • At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner.
  • Demonstrate their commitment by their regular attendance and the efficient completion of all tasks allocated to them.
  • Comply with the Trust's Smoke Free Policy.
  • Carry out their duties and responsibilities in compliance with the Health and Safety Policies and Statutory Regulations.
  • Adhere to Equality and Good Relations duties throughout the course of their employment.
  • Ensure the ongoing confidence of the public in-service provision.
  • Maintain high standards of personal accountability.
  • Comply with the HPSS Code of Conduct

Essential criteria

4 GCSEs Grade C or above, to include English Language


Equivalent qualifications, and 2 years' Secretarial/clerical experience*. Shortlisting by Application Form


NVQ Level 2 in Administration and 2 year's secretarial experience/ clerical experience*.


3 year's secretarial / clerical experience* and GCSE Grade C or above in English Language or equivalent qualification. *at least one year must be within a Health and Social Care setting.


Organisational skills · IT skills including data input · Well-developed written and oral communication skills · Ability to work within a team · Flexibility in start/finish times to meet service requirements · Numeracy/literacy skills · Client focused and ability to use initiative


If you are interested and available for this position please upload your CV to the link or contact Coragh McCashin

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.

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