Band 3 Higher Clerical Officer with Typing Duties
Band 4 Network Planning & Planning Support Officer will be responsible for a large public sector organisation based through the Belfast Trust.
Salary: Band 3, £10.40 p/h
Location: Beech Hall Wellbeing & Treatment Centre, Belfast
Hours: Fulltime/ Parttime
JOB SUMMARY / MAIN PURPOSE:
To provide clerical and IT support to the Occupational Therapy Service, as directed by the Business and Admin Manager or nominee. The post will act as first point of contact for all enquiries made to the Occupational Therapy Service in relation to information, waiting lists, equipment, appointments, and referrals. The post holder will communicate with numerous stakeholders in relation to the Occupational Therapy Service, to include clients/carers, NIHE, Equipment suppliers, Hospitals/Hospices, GPs, other professionals and numerous other internal and external staff and agencies
KEY DUTIES / RESPONSIBILITIES:
- To be aware of referrals appropriate to Occupational Therapy so that inappropriate referrals can be directed accordingly with the necessary advice.
- To have an awareness of the roles of other disciplines and services in order to determine where a client's needs may be best met. Directing both clients and Carers to the correct discipline or service.
- To have an awareness of other Health and Social Care Trusts within Northern Ireland and the geographical areas that they cover whilst redirecting clients, carers, professionals and agencies. To determine, by asking appropriate questions, relevant information from requesting /referring agents and ensuring confidentiality at all times.
- To demonstrate good interpersonal skills, and awareness of client and carers difficulties by displaying a patient, courteous, empathetic and tactful manner at all times.
- To obtain missing information or demographic details required for referrals/requests from appropriate sources using initiative appropriately, updating any changes to information on client information system and client records.
- To send out appropriate information to clients/carers and GPs as directed, and in line with service policy and procedures.
- To assist the Occupational Therapists to meet patient need by accessing information from other IT systems as appropriate, identifying pertinent information, processing requests, making telephone enquiries as necessary.
- To answer telephone enquiries in relation to the Occupational Therapy Service, using knowledge and skills of the service to provide high level of customer care skills and in line with Trust Customer Care policies.
- To assist in any way possible to alleviate or resolve any issues, concerns or complaints and enquiries from Clients/ carers, referrers and client representatives
- To arrange Clinic and Domiciliary appointments for the Programmes of Care within the Occupational Therapy Service, to include Paediatrics, Wheelchairs and Adult Domiciliary Services via appointment schedulers, databases, calendars and complete all appropriate correspondence on the client information system.
- To meet and greet new service users arriving at the clinic or calling to the Health and Treatment Centres for general OT advice, displaying qualities of hospitality and approachability.
- To carry out administration duties in the clinic and across centres and locations on a rotational basis, both for the Domiciliary Service and the Splinting Service. As well as providing cover at other locations throughout the Occupational Therapy Service during times of service pressures, sick and annual leave etc.
4 GCSEs at Grade C or above (to include English Language) and 18 months clerical experience to include typing experience
NVQ Level 2 in Administration and 18 months clerical experience
2years' clerical experience
If you are interested and available for this position, please upload your CV to the link or contact Hollie McArthur. Hollie.Mcarthur@staffline.co.uk
To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.
Successful candidates may need to apply for an Access NI Certificate with Staffline regardless of if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.