ICT Support Officer

Location Belfast, County Antrim
Job type Contract
Salary Negotiable
Published about 1 month ago
Contact Glenda Reddington
Job ref IFA_1624367195

Job description

ICT Support Officer


Fixed-term contract until the end of May 2022

To provide day-to-day ICT & Technical support which will primarily involve providing first-line support to staff. The role involves providing technical support in a sound, professional manner ensuring a high level of support and service at all times.


  • Answer, elevate and prioritise incoming online, phone, email and in person ICT support requests.
  • Use a variety of tools and resources to promptly diagnose, resolve and communicate status back to the user.
  • Work with staff from different departments across the company to introduce new technology and solve any technology-related problems.
  • Manage access to systems through Active Directory and Exchange Management System.
  • Submit a weekly help desk activities summary report. This report will be a prominent part of the departmental monthly activity report.
  • Maintain software and operating systems, including Windows 10, MS Office, and various ICT related support tools.
  • Under strict guidance and delegation of the IT Department perform basic server administration. These tasks may include Active Directory Account Administration and Office 365 administration.
  • Install, troubleshoot, and maintain standard licensed desktop software applications like Microsoft Office suite, VPN software or VOIP configuration.
  • Apply security and performance updates for applications and operating software on client computers and devices.
  • Assist the management team in ensuring that all systems within their remit are run efficiently and effectively and that appropriate disaster recovery plans are in place.
  • Setup and configuration of new hardware to standard operating procedures.
  • Utilise excellent communication and interpersonal skills to work collaboratively with the team and resolve issues. Where necessary, escalate complex issues to other team members or external service providers.


  • Third level qualification in Computing/Networking/IT or other relevant subject plus a minimum one year's experience in similar role; or 1.2 Three years' previous experience in a similar role.
  • Experience in handling ICT related customer enquiries, resolving queries with a focus on customer experience

Please note only candidate's that meet the essential criteria will be contacted.

To be considered for this position, please forward your CV to


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