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Inbound Customer Service Advisor | Belfast | Permanent

Location Belfast, County Antrim
Sector
Job type Permanent
Salary Up to £19500 per annum
Published about 1 month ago
Contact Ray McPhillips
Job ref CASC01_1653408474

Job description

Inbound Customer Service Advisor| Belfast | No Sales

Staffline Ireland is currently seeking Customer Service Advisor on a permanent full-time basis for our Banking client.

Successful candidates will receive full training on commencement of the role.

Roles and responsibilities:

  • Providing inbound customer support via telephone.
  • Handling customer complaints while maintaining and high level of customer service
  • Ensuring a high level of customer service to our inbound callers.
  • Ensuring data security and upholding GDPR regulations.

Hours of Work:

  • 37.5 hour per week
  • Operational hours Mon-Fri 8am-8pm
  • 1 weekend in 4 rotations - Sat or Sun 9am-5pm

Salary:

  • £19,500 per annum
  • Paid fortnightly

Essential Criteria:

  • Polite and professional with excellent telephone etiquette
  • Excellent attention to detail
  • Must be PC literate and comfortable operating multiple systems

Desirable Criteria:

  • Previous customer service experience

Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks.

BELSL

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