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Inbound Customer Service Advisor | French speaking | Belfast

Location Belfast, County Antrim
Sector
Job type Permanent
Salary £24000 - £24500 per annum
Published about 2 months ago
Contact Ray McPhillips
Job ref PCCSF01_1660060362

Job description

Inbound Customer Service Advisors | French Speaking | Belfast

Staffline Ireland is currently seeking a French speaking Customer Service Advisor on a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Responsibilities:

  • Managing our inbound customer service via telephone.
  • Providing a high standard of customer service to our customers.
  • Dealing with first time customer query resolution when possible, dealing with correct escalation procedures.
  • Using and implementing feedback given from coaching and monitoring sessions.
  • Maintaining high standard data security and GDPR regulations.
  • Following your assigned daily schedules and tasks.

The person:

  • Somebody with a passion for good customer service
  • Excellent written and verbal communication skills.
  • Punctual and conscience.
  • Good attention to detail.

Hours of work:

  • 37.5 hours per week
  • Monday - Friday 07.30am to 19.00pm (rotational 8-hour rotational shift patterns - must be fully flexible)

Salary:

  • £24,000 p/a
  • Paid fortnightly

Essential criteria:

  • Immediate start
  • Fluent in French (reading and speaking)

What's on offer:

  • Highly competitive market rate salary
  • Fully paid induction training
  • On the job coaching and with mentoring support
  • AXA "doctor at hand"
  • Pension scheme
  • Regular performance-based rewards and recognition
  • Health and well-being events
  • Discount gym membership

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*

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