Job description

Inbound Customer service advisor | Welsh Speaking | Belfast

Staffline Ireland is currently seeking a Welsh speaking Customer Service Advisor on a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Key Responsibilities:

• Managing our inbound customer service via telephone.

• Providing a high standard of customer service to our customers.

• Dealing with first time customer query resolution when possible, dealing with correct escalation procedures.

• Using and implementing feedback given from coaching and monitoring sessions.

• Maintaining high standard data security and GDPR regulations.

• Following your assigned daily schedules and tasks.

The person:

• Someone with a passion for good customer service

• Excellent written and verbal communication skills.

• Punctual and conscientious

• Good attention to detail.

Hours of work:

• 40 hours per week

Candidates must be fully flexible for rotational shift patterns between Monday to Friday 08:00 - 20:00 and Saturday 08:00 - 12:00. Subject to change dependent on business/client requirements

Salary:

• £11.57 per hour (£24,065 P/A)

Essential criteria:

• Immediate start

• Fluent in Welsh (reading and speaking)

• Professional telephone etiquette.

What's on offer:

• Highly competitive market rate salary

• Fully paid induction training

• On the job coaching and with mentoring support

• AXA "doctor at hand"

• Pension scheme

• Regular performance-based rewards and recognition

• Health and well-being events

• Discount gym membership

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*