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Inbound Customer Service Advisor | Welsh speaking | Belfast

Location Belfast
Job type Permanent
Salary Up to £24000 per annum
Published about 2 months ago
Contact Ray McPhillips
Job ref PCCW01_1670336281

Job description

Inbound Customer service advisor | Welsh Speaking | Belfast

Staffline Ireland is currently seeking a Welsh speaking Customer Service Advisor on a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Key Responsibilities:

  • Managing our inbound customer service via telephone.
  • Providing a high standard of customer service to our customers.
  • Dealing with first time customer query resolution when possible, dealing with correct escalation procedures.
  • Using and implementing feedback given from coaching and monitoring sessions.
  • Maintaining high standard data security and GDPR regulations.
  • Following your assigned daily schedules and tasks.

The person:

  • Someone with a passion for good customer service
  • Excellent written and verbal communication skills.
  • Punctual and conscientious
  • Good attention to detail.

Hours of work:

  • 40 hours per week

Candidates must be fully flexible for rotational shift patterns between Monday to Friday 08:00 - 20:00 and Saturday 08:00 - 12:00. Subject to change dependent on business/client requirements


  • £11.57 per hour (£24,065 P/A)

Essential criteria:

  • Immediate start
  • Fluent in Welsh (reading and speaking)
  • Professional telephone etiquette.

What's on offer:

  • Highly competitive market rate salary
  • Fully paid induction training
  • On the job coaching and with mentoring support
  • AXA "doctor at hand"
  • Pension scheme
  • Regular performance-based rewards and recognition
  • Health and well-being events
  • Discount gym membership

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*

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