Inbound Customer Service Advisor - No Sales| Belfast

Staffline Ireland is currently seeking Customer Service Advisor on a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Daily Tasks:

• Providing inbound customer support via telephone.
• Booking, rescheduling and cancelling tests
• Handling customer complaints while maintaining and high level of customer service
• Ensuring a high level of customer service to our inbound callers.
• Resolving customer queries on a first call resolution basis.
• Following your assigned daily schedules and tasks.
• Ensuring data security and upholding GDPR regulations.

Hours of Work:

• 37.5 hour per week
• Monday - Friday
• 9am - 17.30pm

Salary:

• £19,500 per annum
• Paid fortnightly

Essential Criteria:

• 6 months Customer Service experience in a fast paced / busy environment
• Mature, confident and professional telephone manner

Desirable Criteria:

• Call centre experience (6 months +)

For further information please submit your CV via the link in Microsoft Word format. BELSL

*Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks*