Inbound Customer Service Advisor| Belfast | No Sales - Immediate starts

Staffline Ireland is currently seeking Customer Service Advisor on a permanent full-time basis for our client who specialises in Education/certification. Carrying out testing for various industries (medical university, construction, property etc.)

Daily Tasks:

• Providing inbound customer support via telephone.
• Booking, rescheduling and cancelling tests
• Handling customer complaints while maintaining and high level of customer service
• Ensuring a high level of customer service to our inbound callers.
• Following your assigned daily schedules and tasks.
• Ensuring data security and upholding GDPR regulations.

Hours of Work:

• 37.5 hour per week
• Candidates must be fully flexible for rotational shift patterns between Monday to Friday 08:00 - 20:00 and Saturday 08:00 - 12:00.
• 1 Saturday in 4 (following Friday half day)

Salary:

• £19,500 per annum
• Paid fortnightly

Essential Criteria:

• 6 months Customer Service experience in a fast paced / busy environment
• Mature, confident and professional telephone manner

Desirable Criteria:

• Call centre experience (6 months +)

We're looking for someone:

• Who is passionate about delivering outstanding customer service.
• Who has excellent verbal and written communication skills.
• With high levels of accuracy and an attention to detail in the work that you do.
• Who is punctual and conscientious and takes pride in coming to work and coming to work on time.

Background screening checks to include: Access NI, Credit Check & Reference/Employment verification checks.

BELSL