Staffline Ireland are working with this leading multinational information technology company to recruit Inbound Customer Service Executives to operate from their Belfast office.
Successful candidates will receive full training on commencement of the role.
Roles and responsibilities:
· Answering customer's inbound queries and providing excellent standards of customer service
· Ensure Adherence to processes to ensure high quality and customer satisfaction
· Follow escalation procedures for issues uncontrollable at agent level
· Ensuring data security
· Polite and professional with excellent telephone etiquette
· Excellent attention to detail
· Must be PC literate and comfortable operating multiple systems
· Must clear background checks to include credit check and criminal background check
· Previous customer service experience desirable
For more information, please forward your CV to email@example.com OR call 07967839600
The Staffline Specialist Team is a dedicated division within Staffline Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care