IT Analyst

Rate of Pay: £13.91

Location: 205 -5th floor Gt Victoria St, 32-36 GTVictoria S

JOB SUMMARY / MAIN PURPOSE:

The prime characteristics of the grade are the management and control of staff and resources in relation to recognised objectives requiring specific decisions to be made in relation to a variety of issues.

Essential criteria

Experience and Qualifications

1. Either

a) Possess a HND or equivalent level qualification (Level 5*) in a relevant IT related subject.

And

Can demonstrate at least 1 year's relevant experience within the last 5 years of working within an IT Service desk role.

Or

b) Can demonstrate at least 2 years' relevant experience within the last 5 years of working within an IT Service desk role.

And

Can demonstrate continued professional development including the attainment of relevant learning/qualifications.

It will be the responsibility of the applicant to demonstrate equivalency

* Refer to qualification framework for equivalencies

2. Can demonstrate relevant experience in at least 3 of the following areas:

a) Incident management

b) Problem management

c) Change management

d) Contract/SLA management

e) IT Asset management

f) Continual service improvement

g) Service Request Management

3. Can demonstrate experience in the use of Microsoft Office productivity tools.

4. Can demonstrate (to be assessed at interview)

· A strong focus on customer service and a history of excellent client relations

· Excellent planning and organisational skills

· Ability to manage own time and work accurately under pressure to meet deadlines

· Excellent attention to detail

· Excellent interpersonal and communication skills

5. Possess a current driving licence and have access to a form of transport that enables them to meet the requirements of the post in full

BELSL

If you are interested and available for this position please upload your CV to the link or contact Orlaith.Fogarty. Orlaith.Fogarty@staffline.co.uk

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.