IT Service Desk Analyst (Temp)

Location Letterkenny, Donegal
Job type Permanent
Salary Negotiable
Published 5 months ago
Contact Jamie Donnelly
Job ref JD375_1589292861

Job description

IT Service Desk Analyst (Temp)

Location: Letterkenny, Co. Donegal

Salary: Highly Competitive

Grafton Specialist Recruitment has been retained to recruit an IT Service Desk Analyst based in Letterkenny.

The Role

  • Troubleshoot and resolving Incidents at a Tier 1 Level
  • Processing Service Requests for the enterprise
  • Customer Relationship Management as and if appropriate
  • Effectively manage Customer Service Level Agreements (SLA's)
  • Monitoring and Response for Live Chat, Mailboxes and Work queues
  • Provide Support in the following areas: Application, O365, Mobile, RSA & more
  • Contribute towards knowledge
  • Contribute towards operational improvements
  • Effectively accesses internal resources to expedite solution-related activities or events
  • Maintain Customer Satisfaction


  • Working knowledge of Windows 10 and SharePoint
  • Desktop support experience
  • ServiceNow experience
  • Videoconferencing, multimedia and Skype support experience
  • System administration experience
  • Degree or Certificate in I.T. or related discipline is preferred
  • ITIL certifications
  • Technical Support experience working in a technical support role Tier 1/Tier Two

In return

You will receive a fantastic package, the opportunity to work for a key player in the industry and the opportunity to develop your career in a supportive environment.

Contact Details & Deadline

To be considered for this position, please forward your CV to Jamie at at Grafton Recruitment OR call him on 02890323333

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple sectors in Northern Ireland and Republic of Ireland


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