IT Services Desk Officer / Support Officer

Location Craigavon, County Armagh
Job type Temporary
Salary Up to £11.20 per hour
Published about 1 month ago
Contact Evette Longstaff
Job ref CAH/IT_1635339778

Job description

IT Services Desk Officer - Band 4



The Client: Local Public body based in Craigavon, serving local residents.

The Role:

The IT Service Desk Support Officer will be responsible to the IT Service Desk Team Lead and will provide support and delivery of IT Service Desk and Operational Services.

The postholder will be responsible for the resolution of service desk calls and the daily delivery of flexible and responsive IT Service Desk.

This will include first line logging and resolution of incidents/requests, maintenance of the IT infrastructure, rollout of hardware and software and the provision of support and resources to the IT System Support and Operations Team.

Hours of work: Full time, 37.5 hours per week


  • HND or above equivalent in Information Communications Technology, Computer Science or computer related qualification AND 1 years relevant IT Services Desk/Support experience


  • 2 years relevant IT Services Desk/Support experience

All relevant experience should be within a IT Support environment and should include at least one of the following:

  • Installation and support of desktop equipment and related peripherals, or
  • Providing IT Support to users and/or
  • First line support on IT Service Desk


It is essential that applicants hold a full (i.e. not provisional) and current UK driving licence and access to a car or *have access to a means of transport which would enable the applicant to carry out the duties of the post. *

*Applies only to applicants who have a disability under the Disability Discrimination Act.

In Return:

  • Rates of pay £11.20 per hour

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