IT Support Analyst (Contract)

Location Belfast, County Antrim
Job type Permanent
Salary Negotiable
Published 8 months ago
Contact Jamie Donnelly
Job ref JD090_1580386025

Job description

IT Support Analyst (Contract)

Location: Larne / Belfast

Salary: Highly Competitive

Grafton Specialist Recruitment has been retained to recruit an IT Support Analyst based in Larne/Belfast.

The Role

  • Maintenance of PC's including fault diagnosis (Desktop & Print related disciplines)/ Resolve incident tickets through Remedy ticket submission adhering to the formal SLA or by escalation to the next support level. Resolve incident tickets through Remedy ticket submission adhering to the formal SLA or by escalation to the next support level.
  • Request Fulfilment -Assistance and liaison with 1st line support Help Centre / Resolve Request fulfilment through Remedy ticket submission / Hardware Break Fix Support & Replacements/ All hardware out of warranty that is faulty would need Business Unit Acceptance before any costs are committed the resolution
  • Customer contact (Supplying second line technical support for all customers -face to-face, telephone and email)
  • Installation of hardware & software peripherals (Desktop related) which may require some physical activity.
  • Liaising with internal & external suppliers/manufacturers regarding software and hardware products. Support software that is installed in the desktop environment. Although many applications are supported by the apps team, best efforts will be required before handing over. A full set of installation documents are available for any installed software.
  • Asset management (lifecycle & license compliance) Leavers are required to hand in all hardware, this part of the support will be to remove hardware from the users' desk and hand into the central repository for redeployment upon receipt of a request into the Remedy Queue


  • Knowledge of Microsoft operating systems and desktop products
  • Working understanding of PC hardware and components
  • Experience in some or all of the following:

o Incident Resolution

o Request Fulfilment

o Hardware Break Fix Support & Replacements

o Software Support

o Warranty Management

o Asset Recovery

o Service Centre Liaison & Feedback

Be able to travel as required, between the sites

o Call Queue/ SLA management

In return

You will receive a fantastic package, the opportunity to work for a key player in the industry and the opportunity to develop your career in a supportive environment.

Contact Details & Deadline

To be considered for this position, please forward your CV to Jamie at at Grafton Recruitment OR call him on 02890323333

The Grafton Specialist Team is a dedicated division within Grafton Recruitment, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.

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