Job description

he IT Factory Support Technicians primary role is to provide 1st/2nd Level operational support to the Production floor, providing general IT and Systems related IT support.

The role requires a proactive approach to corrective maintenance in a high-speed food manufacturing environment, alongside preventative maintenance and planned work. While the primary operational focus is the re-instatement of services/systems, the emphasis is to provide quality and long-term solutions as part of the continuous improvement in support of the business.

The role covers a wide variety of systems and services to the Factory in a 24/7 environment and requires a high level of professionalism and commitment, good time management and the ability to complete planned activities alongside incident management.

I.T. Support Function

• Provide 1st and 2nd Level IT support to all factory/production operations, utilising an IT/IS system, to ensure the IT operational capability of the factory is maintained at the required levels.
• Provide 1st Level support to business IT and IT infrastructure during evenings and weekends (while on shift).
• Use of the group IT helpdesk system, taking ownership and managing calls.
• Program, update and carryout IT-level repair of Labellers, Ink Jet Coders, Printing Devices (various Production/Label Printing Devices), Check Weighers, Graders and Production Scales.
• Design and produce Labels, in support of the Technical Department and Quality Control/Assurance, to deliver quality Product Labels to the Production Lines.
• Manage Product Data for Production Systems that require manually updating and are not maintained by the Technical Team.
• Provide support to 3rd Level IT, including external Maintenance/Support.
• Capture and Record faults in support of the Service Desk Function, assisting with identifying root causes and trends (rather than quick fixes).
• Communicate faults and escalate effectively to enable Production Managers to make timely and accurate decisions.
• Contribute to Label control and management.
• Contribute to training and training documentation, in support of the Site Training Team.
• Provide a proactive approach to understanding the systems aligned to business processes and requirements
• Develop knowledge and skills, including technical skills, for systems and processes, through formal training provided by the business. Proactive approach in understanding the business and systems being supported.
• Any other duties that may be required, in support of the team and the business

KPIs

• Prompt and efficient response to issues
• GMP

Continuous Improvement

• Take responsibility for, and always promote workplace organisation

People

• People management not part of role

Environment

• Optimise energy usage, looking at opportunities for energy reduction and carbon footprint reduction.

To work in a manner that actively seeks to reduce any negative environmental

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED

• General aptitude for IT/IS and the ability to learn and follow troubleshooting procedures.
• Good understanding of networks.
• Good working knowledge of Microsoft Office Applications
• Good level of ability and competence in regard to technical problem solving/or ability to demonstrate experience of a systems approach to fault finding.
• Ability to use initiative in assessing, identifying, and communicating opportunities for efficiency and improvement.
• Good Communication Skills, verbal and written and be able to demonstrate the ability to liaise in a professional manner with cross- functional teams and non-technical end users.

Ability to work on own initiative while working within a strategy or

• Proven experience of IT support within a FMCG environment/ food production would be advantageous.
• Experience with specific equipment and technologies would be an advantage -

-Label Printers

-Check Weighers

- Marel Graders

- Ink Jet Coders

- Dimaco Vision System

- Innova

GCSE (grade C or above), or equivalent in ICT

To Apply: Contact Dovile on 07826 062 441 or email your details to dovile.kopacz@staffline.co.uk

ONNISL