Job description

Responsibilities

Reporting to the Operations Director, the main tasks and responsibilities are:

• Manage customer onboarding and experience from when they place their first order, through to successful completion and aftersales care.

• Operate as the primary point of contact for all matters specific to the customer

• Develop, build, and maintain strong trusted and long-lasting relationships with customers

• Work hand in hand with technical support team to promptly troubleshoot, continually keeping customers up to date with issues as they get resolved.

• Deal with installation partners to promptly and efficiently resolve customer issues that require a site visit

• Proven customer service / account management or other relevant experience

• Experience using a CRM with excellent presentation and communication skills

• Highly organised and capable in fast paced environment

• Experience in delivering client-focused solutions

• Excellent I.T. skills