MAIN PURPOSE OF THE JOB
To carry out various duties throughout Seven Towers Leisure Centre as directed by the Senior Attendant to ensure the delivery of a quality leisure service to all customers.
Casual on Call - as and when required
Successful candidates will be required to work Monday to Sunday, evenings and public holidays as dictated by the needs of the service.
MAIN DUTIES AND RESPONSIBILITIES
1. Service Delivery
1.1 Carry out poolside duties for main pool, learner pool, leisure pool and associated
areas in accordance with the centre's Normal Operation Procedure (NOP) and Emergency Action Plan (EAP) or as directed by the Senior Leisure Attendant.
1.2 Erect and dismantle equipment and prepare areas for special events and activities, assisting at events, functions and activities as required.
1.3 Supervise changing/shower rooms and other parts of the centre as directed by the Senior Leisure Attendant, including outdoor areas.
1.4 Undertake and maintain high standards of hygiene and cleanliness throughout the centre and its surrounding grounds in accordance with the centres Cleaning Work Instructions. This includes the use of appropriate protective clothing, mechanical and electrical cleaning equipment.
1.5 Complete all documentation pertaining to the post ensuring accurate details are recorded in case a court appearance may be requested i.e. safety checks, toilet check sheets, daily cleaning schedule, accident and incident report forms etc keeping the Senior Attendant informed of any findings.
1.6 Collect user tickets from customers for the use of facilities and activities throughout the centre, ensuring that they have authorisation to enter the facility and should consider capacity levels and centre access policies.
1.7 Maintain a high level of Customer Care including taking ownership of customer queries and complaints and following issues through to their completion.
1.8 To assist in the technical aspects of the facility by actively reporting faults and undertaking minor maintenance and repairs e.g. clearing a drain, unblocking a toilet etc
1.9 Actively participate in the centres ongoing training plan and any additional training needs identified, maintaining all relevant qualifications e.g. NPLQ, first aid etc.
1.10 Assist with any lessons, training or coaching courses and special events when required. Including groups with special needs.
1.11 Assist in the staff training and development sessions for new employees and work placements.
1.12 Act as steward and carry out other related duties during events.
1.13 Assist with opening up and with the evening lock up procedure throughout the centre.
1.14 Be prepared to carry out attendant duties at other council areas if required eg Sentry Hill Sports Complex, Ballymena Showground's, and Town Hall etc.
1.15 Provide assistance to wheel chair users entering and leaving the building as required.
1.16 As the duties and responsibilities of the post will involve contact with children appointee will be required to be trained in and comply fully with the requirements of Council's child protection policy.
1.17 Ensure full compliance with Health and Safety/COSSH requirements and legislation in accordance with Mid and East Antrim Borough Councils policies and procedures, taking into consideration specifically the Health and Safety of yourself, work colleagues, centre users and contractors.
Possession of a current lifesaving qualification, minimum National Pool Lifeguard Award.
Ability to pass swim competency assessment.
In addition, candidates must have and maintain a sufficient level of fitness to satisfactorily discharge the duties and responsibilities of the post.
1 How we Provide Leadership and Direction
1.3 Managing Performance - Sets clear, aligned, high standard performance goals and objectives for self, others and the organisation.
2 How we Manage Ourselves
2.1 Managing our Own Work - Plans, structures and
prioritises own work to achieve optimum results.
2.2 Communicating with Impact - Presents a posibie
image by communicating effectively, being resilient
and treating people fairly.
3 How We Work With Others
3.2 Meeting Customer Needs - Establishes the needs of customers and strives to ensure that these are met.
4 How We Move Forward
4.1 Problem Solving and Decision making - Gathers information from range of sources. Analyses information to identify problems and issues. Makes effective decisions and recommendations based on resolution agreement within an environment of trust, mutual respect and cooperation.
4.2 Achieving results - Takes personal responsibility for making things happen. Shows motivation and perseverance in overcoming obstacles and achieving results.