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Markets and Customer Service Assistant

Location Belfast, County Antrim
Sector
Job type Temporary
Salary Up to £10.01 per hour
Published 16 days ago
Start date ASAP
Contact Gemma Lillington
Job ref BCC0001817 _1633429326

Job description

Temporary Markets and Customer Services Assistant required for a large public sector client based in Belfast City Centre.

Rate of Pay: £10.01 per hour

Location: St Georges Market, Belfast City Centre

Hours: 16 hours per week

Duration: 6 months pending review

Main duties/Responsibilities:

  • Setting-up and setting-down appropriate equipment, stallages and displays;
  • Acting as first point of contact for market traders and customers;
  • Providing the highest standards of customer care and service delivery to Traders and members of the public
  • Carrying out cleaning and basic maintenance of the markets
  • Acting as caretaker for the building during normal working hours
  • Collect income and oversee the operation of the self-payment kiosk
  • To support the relevant manager in ensuring that all markets income is collected on time and kept secure, oversee and support Traders in the operation of the self-payment kiosk, and to issue receipts and lodge monies in line departmental financial procedures
  • To ensure that all markets are opened and closed at the proper times and that they are marshalled and secured at all times
  • To be proactive in responding to enquiries and complaints from customers, traders, retailers, promoters etc. in person or by telephone, by providing relevant information, advice and assistance in line with council procedures or referring them to the relevant manager as necessary to enhance the profile and reputation of the markets
  • To carry out routine maintenance work to support the effective functioning of the market
  • To carry out daily cleaning of the buildings including using electrical and mechanical cleaning and polishing equipment, for example, sweeping, mopping, and polishing of all public areas, toilets and other areas
  • To prepare the venue for events, concerts, shows, exhibitions, awards and fairs; to set-up and set-down of equipment, stands, displays and other equipment
  • To undertake duties during events
  • To monitor the CCTV equipment and to operate the markets computer equipment

Essential criteria:

  • Be able to demonstrate by providing specific examples at least oneyears' relevant experience in each of the following areas:
    • working in a customer service environment, including effectively dealing with customer complaints
    • carrying out cleaning duties, such as sweeping, mopping, polishing, which must include experience of using cleaning equipment, such as brushes, mops and polishing equipment
    • carrying out basic maintenance tasks, such as setting up stalls / tables and basic equipment

If you are interested and available for this position, please upload your CV to the link.

Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles

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