Grafton are currently recruiting for a medical practice in the Newtownabbey area. They are seeking to recruit an experienced receptionist for 4-5 months cover.
- To cover reception on a rotational basis during the surgery opening hours
- To assist in any administrative tasks as required
- To have knowledge and training of the telephone systems
Day to day reception supervision
- To man the reception area on a day to day basis, working along side reception staff
- To answer the telephone promptly and politely, telephoning patients when requested
- To deal with patients at the front desk in a polite and courteous manner
- To make appointments accurately for both Doctors, practice nurses and other members of the community team using both manual and computerised systems.
- To take requests for repeat prescriptions promptly and accurately
- To scan hospital letters/results accurately into the patients computer records
- To take requests for home visits and advice
- To undertake photocopying duties as requested
Hours of work
- 30 hours per week across the below shift pattern (No Flexibility)
- Monday 8.30 to 4.30
- Tuesday 8.30 to 4.30
- Wednesday 8.30 to 5.30
- Thursday 8.30 to 4.30
- Good all round general education
- A minimum of three years reception or customer service experience
- Good knowledge of reception and telephone system
- Good knowledge of alphabetical filing systems
- Good all round office skills
- Organisational skills
- Calm and unflappable
- Well organised
- Dependable and flexible
- Work on own initiative with minimum supervision
- Good verbal communication skills
- Team player
- Desire to develop and manage systems
- High expectation of self and others
- Able to work for the benefit of the team.
- Any reception or customer service courses achieved
- Two or more years relevant experience in a patient centred setting
- Knowledge of Emis or other computerised appointment system
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