Job description

Museum Assistant required for Front of House - Larne - Ad-hoc, as and when required, including evenings, weekends, public/bank holidays in accordance with the needs of the service.

MAIN PURPOSE OF THE JOB

The post holder will form part of a skilled team of museum staff within Mid and East Antrim Borough Council.

Provide a customer focused service to visitors at Carrickfergus / Larne Museum commensurate with the standards expected of an accredited museum.

Successful candidates will undertake a wide range of duties associated with the museum including general administrative duties, dealing with visitor enquiries and providing assistance to the Collections Access Officer / Heritage Officer.

MAIN DUTIES AND RESPONSIBILITIES

1. Service Delivery
   • Provide a friendly and welcoming reception service to the general public.
   • Deal effectively and efficiently with visitor and local enquiries, including general historical research enquiries to the museum in person, via email, social media and telephone.
   • Record statistics on a range of topics for Council purposes, including visitor numbers, enquiries and correspondence.
   • Undertake a range of administrative duties including taking bookings for tours and educational visits, filing, word processing, brochure sourcing, database maintenance, ordering of stationery items and distribution of literature.
   • Undertake light housekeeping duties in order to maintain all museum spaces to high standards and ensure safe use and proper storage of exhibition material and equipment.
   • Deliver scripted workshops to schools participating in the Museum's education programmes.
   • Deliver tours of the Museum and Town Hall to a range of audiences including school groups and special interest groups.
   • Set up/take down requirements within the museum spaces for user groups and workshops.
   • Assist with the preparation and content of museum publications.
   • Assist with the planning and management of events associated with the promotion of the museum.
   • Act as a key holder for the museum, and to adhere to opening and closing procedures.
   • Liaise with other Council Departments, exhibitors using the museum's exhibition gallery and other appropriate bodies such as Northern Ireland Museums Council on issues specific to the operation of the museum.

2. Quality
   • Adhere to and comply with all Council policies and procedures relevant to this role, including arrangements for health and safety and risk management.
3. Performance Improvement
   • Participate in the formulation, implementation and evaluation of the Department Business Plan and relevant Service Plans responding to changing trends and citizen needs.
   • Achieve high standards of personal performance, through meeting agreed personal targets and undertaking planned programmes of professional development.
   • Examine opportunities to gain efficiencies and improve effectiveness including collaborative partnerships, joint working and other innovative approaches to achieve best value in the use of public money.
4. General
   • Uphold the Core Values of Mid and East Antrim Borough Council and work to achieve the wider organisational objectives as detailed in the Corporate Plan.
   • Participate in the Council's Performance and Development Review process as detailed in the published scheme.
   • Fulfil the legal Health and Safety duties placed on employees by:

• taking reasonable care of your own health & safety and that of others who may be affected by what you do or do not do;
• Co-operating with the Council on Health & Safety matters;
• Ensuring that you use work items provided by the Council correctly and in accordance with the training and instruction received, including personal protective equipment (PPE);
• Ensuring that you do not interfere with or misuse anything provided for health, safety, or welfare purposes.
  • Contribute to Mid and East Antrim Borough Council in fulfilling all of its commitments in relation to anti-discrimination practices, its Equality Scheme and under the Northern Ireland Act 1998 and the Human Rights Act 1998.
  • Comply with all the Council's policies and procedures.
  • Fulfil your legal responsibility* for all records held, created or used as part of Council business whether paper based or electronic, including e-mails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information Act 2000, the Environment Regulations 2004 and Data Protection Act 1998. Employees are required to be conversant with the Mid and East Antrim Borough Council procedure on records management and to seek advice if in doubt.

* Any subsequent updates will supersede legislation identified within the Job Description

• Maintain high standards of personal accountability.
• Comply with the Code of Conduct for Local Government Employees and the Local Government Employee & Councillor Working Relationship Protocol.
• Perform any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

Essential Criteria;

Minimum of 5 GCSE's or equivalent at Grade C, including English and Maths or equivalent qualifications to demonstrate numeracy and literacy

AND

Be able to demonstrate, by providing personal and specific examples, a minimum of two years' experience to include:

• Dealing with the general public in a heritage/tourism environment;
• General administration to include experience of IT systems

Alternatively, Consideration may be given to candidates who do not possess the required educational qualification but who can demonstrate that they have four years' experience to include:

• Dealing with the general public in a heritage/tourism environment;
• General administration to include experience of IT systems

Closing Date for Applicaitons - Monday 13th June 4pm