Job description

Office Administrator (Ballinamallard)

Hours of Work : Monday - Friday 9-5.30pm

Competitive salary on offer

Duties

• First point of contact in the office; providing a welcoming and excellent customer experience to those visitors
• Answering the busy phone lines during office hours
• Respond quickly and efficiently to all in-coming enquiries; providing helpful service to callers, emails or contacts on social media.
• Updating customers on appointments and engineer visits
• Proactively working to resolve customer queries or pass information to other team members; acting promptly and ensure a high level of customer service
• Contact customers with updates on their installation or engineer appointments and updating the CRM system with every customer interaction.

• Establish and maintain administrative processes and procedures for the effective running of the office

• Supporting the installation team with management of after sales paperwork on system
• Completing customer follow-up calls.
• Keeping the office tidy and presentable; file management, stationary orders
• Occasional marketing activities to support growing sales enquiries or promotional campaigns.

Essential:

• A minimum of 5 GCSE's (or equivalent) at Grade C or above (including Maths and English)
• At least 3 years' administration experience in a busy sales or customer service environment
• Proficient in MS Office with a good working knowledge of MS Excel and Word
• Excellent written, oral and numerical communication skills
• Well organised, good time management, systematic, committed to developing teamwork
• Works well of own initiative
• Ability to work under pressure and multitasking

To apply please send cv to Noeline.McNamee@staffline.co.uk or call 028 6632 3300 (EXT 345)