Optical Assistant

Location Lisburn, County Antrim
Job type Temporary
Salary £18000 - £20000 per annum
Published 9 months ago
Start date ASAP
Contact Grzegorz Filus
Job ref LISOPTI_1605716523

Job description

Optical Assistant Lisburn

To assist in the operation of the store in order to achieve sales targets and profitability through the effective dispensing of lenses and the delivery of excellent customer service, and to be a valuable part of a successful retail team

You will receive thorough training and development to enhance your understanding of optical products, so previous Optical experience is not always necessary, but a passion for fantastic customer service is a must! Some of the key tasks are as follows -

  • Explore customer needs thoroughly, and approach customers to offer assistance
  • Good knowledge of products, especially single vision lens types and treatments
  • Understand visual perception and basic visual defects
  • Analyse prescriptions accurately, and dispense single vision lenses accordingly
  • Ensure collections are conducted in a professional manner ensuring fit, comfort and visual acuities are checked accurately
  • Book and change customer appointments on the in-store computer system
  • Operate the till effectively and accurately
  • Understand and apply NHS practices and procedures
  • Work to Company Customer Service Standards, communicating effectively with all customers throughout the customer journey
  • Actively seek to improve your own skills and product knowledge
  • Participate in creating a positive team spirit within the store, by actively seeking to improve your own knowledge and skills and participating in all training sessions
  • To be recognised as an Optical Assistant Level 1 you will need to fully complete the following internal courses: Green Blood Club, Customer Journey - the beginning, Customer Journey - Getting it right first time, Hearcare Heroes and Shouting Contact Lenses
  • To be recognised as an Optical Assistant Level 2 and 3 you will need to fully complete the following internal courses: Ready to Serve programme, High Index Dispensing

Your Objectives

  • Achieve excellent Mystery Shopper scores
  • Ensure customer needs are met at every opportunity
  • Provide confident and effective frame selection and styling choices
  • Provide professional collections that create a positive lasting impression
  • Carry out all basic till transactions and customer paperwork correctly
  • Follow NHS guidelines at all times
  • Effectively inform customers about all Company products and offers

Level 2

  • Dispense different single vision, high index, multifocal and aspheric lenses and a range of frame types, describing their features and benefits, and their costs
  • Conduct high index collections in a professional and effective manner
  • To effectively deal with customer concerns including in relation to multifocal lenses
  • To accurately describe the term presbyopia and describe the different ways it can be treated
  • Deal with customer queries regarding Company Hearcare
  • Resolve any visual problems that customers have with new glasses

Level 3

  • Deliver complex dispensing and advanced problem solving
  • Conduct multifocal collections in a professional and effective manner
  • Recognise abnormal ocular conditions
  • Ensure occupational lenses are dispensed accurately
  • Dispense complex prescriptions including ability to demonstrate how to calculate edge thickness for a variety of frames and lenses including plus and minus prescriptions and oblique cyls and lenticular lenses
  • Able to undertake the role of Internet Dispensing Specialist (IDS) if required
  • Actively demonstrate a number of ways to help control costs in your store
  • Meet and exceed all personal and team goals
  • Be an ambassador for the Company brand at all times

Should you wish to discuss the role in confidence please contact Gregory in Staffline Lisburn on 02892667585 or send your CV by clicking on apply button


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