Part Time Banking Customer Service Representative

Location Belfast, County Antrim
Job type Permanent
Salary Pension
Published 8 months ago
Start date ASAP
Contact Paula McClymont
Job ref 0120CSR5_1580399015

Job description

Banking Customer Service Representative, Belfast

Our Client, a leading provider of banking and financial services is recruiting to their contact centre in Belfast. These are permanent, part time, roles based initially in the Stranmillis area, with a highly competitive annual salary and benefits options.

Part Time Hours - There are two work patterns available:

Either 8.00am to 2.00pm OR 4.00pm to 8.00pm

You will be required to work a minimum of 21 hours per week, 3 days per week

What is the role?

  • In these roles You'll be the first point of support for personal banking customers in one of the telephony banking teams
  • You will deliver excellent service to customers, keeping their needs and financial goals in mind at all times
  • You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

What you'll do:

In this role you'll be applying your customer service expertise when dealing with and referring customer queries. Whether it's carrying out day-to-day banking transactions like paying bills, or helping customers identify products and services that are right for them; you'll be on the other end of the phone to take their calls. ​

As a Customer Service Representative, you will be counted on to let customers know their options so they can make informed choices.

You'll be helping customers by:

  • Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
  • Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
  • Building real connections with them and being dedicated to finding the rights solution to meet their needs
  • Improving processes and procedures to maximise customer satisfaction and efficiency
  • Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries

The skills you'll need

  • This is a customer led role, so previous experience working in a customer service role is ideal.
  • Telephony experience is an advantage, but not essential.
  • Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.

We're also looking for you to demonstrate:

  • The determination to go the extra mile for customers every day to provide that truly personal service
  • The ability to achieve quality results while maintaining high levels of detail
  • Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
  • Good organisational skills and an enthusiasm to keep learning and developing new skills

Training and Development

  • You'll enjoy a comprehensive training programme and on-going coaching and support to enhance your development.
  • You will have support in your personal development with training to achieve the industry recognised Professional Banker Certificate within the first two years

Reward and Remuneration

You'll join on a competitive salary and in addition you'll receive money to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits from a fully flexible reward programme.

You will have a generous holiday entitlement. Note that you may be required to work bank holidays.

This may not matter to you when you're looking for a new opportunity, but we just wanted to tell you a little bit about Grafton. We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland.

If you are interested in this role please forward your CV to Paula McClymont via the link.

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