Parts Advisor

We are currently recruiting for a Parts Advisor to join the team of one of our clients based in Ballyclare on a full time permanent basis. The client is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland.

The position will be based at the main Ballyclare depot and will be a 45 hours work week, with normal hours of work organised by rota in advance. The rota will cover customer demands, currently:

• Monday to Thursdays 8am to 2100
• Fridays from 8am to 1800 and
• Saturdays from 8am to 1400.
• Some flexibility will be expected outside of these hours as needed due to operational requirements.

About the Role:

The primary duties of this position include:

• Dealing with parts enquiries via telephone, face to face and email
• Proactive sales of parts to existing and new customers, relationship building with customers
• Fulfilling parts enquiries and orders from retail customers and our own workshop
• Maintaining an effective stock control system
• Parts picking from warehouse
• Monitoring and order replenishment of impressed stock with key customers
• All administrative duties associated with parts ordering and returns
• Ensuring that the parts department runs as efficiently as possible
• Ensuring that customer demands are met and that the correct solution is supplied
• Ad hoc duties commensurate with the position

Required Criteria:

• Ability to work as part of a team
• Ability to communicate effectively at all levels, both internally and externally, in a professional manner
• Being accountable
• A full and clean driving licence
• Be willing to accept change as have the ability and flexibility to adapt accordingly as business needs require
• Have a responsible and methodical attitude to work
• Have the ability to prioritise effectively and be highly organised
• Be self- motivated, proactive and have the ability to work on their own initiative

Desired Criteria:

• Relevant parts experience within motor factors or commercial vehicle industry - working within a franchised dealership parts department would be highly desirable
• A reasonable level of computer literacy would be advantageous, along with previous experience of using stock control systems.

Salary:

• Negotiable depending on experience.

Job Type: Full time - Permanent

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