Job description

Role: Patch Manager

Rate of Pay: £13.91

Location: Antrim

Hours: 37hrs

Duration: Temporary

Main duties/Responsibilities:

• To provide a high level of internal and external customer service including taking ownership of customer queries and complaints and following issues through to completion, while ensuring timely escalation to the Team Leader, when required.
• To ensure continued and effective working relationships with key internal and external stakeholders, and the wider Housing team.
• To represent the Housing Team as required and provide support and cover for the other project team members as and when required.
• To undertake the duties in such a way as to enhance and protect the reputation and public profile of NIHE.
• To comply with all NIHE frameworks, policies and procedures, including but not limited to those relating to legal requirements such as equality, health and safety and information governance.
• To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.
• To manage performance measures in order to understand and improve the business.
• To record all outcomes ensuring they are Proportionate, Legal, Auditable & Necessary.
• To draft responses to letters and complaints on behalf of the Business Area Manager pertaining to their caseload.
• Undertake any duties deemed appropriate to the achievement of the purpose and function of the post in order to meet organisational need

Note: This summary of responsibilities and personal duties is not intended to be exhaustive. This role will develop and change in line with strategic corporate programmes and projects.

Candidates must be Access NI cleared prior to taking up appointment.

Full job description available on request

Essential Criteria:

Hold a degree or equivalent and a minimum of 1 years relevant experience in a customer support environment.

OR

Hold a BTEC Higher Cert/Diploma qualification in Housing and a minimum of 1 years relevant experience in a customer support environment.

OR

Hold a BTEC Higher Cert/Diploma or equivalent and a minimum of 2 years relevant experience in a customer support environment

OR

Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.

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To be shortlisted for this role all applicants MUST meet the essential criteria. If you are interested please upload your CV to the link provided, and Jamie Leetch will be in contact to confirm if you have been shortlisted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate.