Job description

Patient Experience Service Assistant

Band 2 Patient Experience Service Assistant required for a large public sector organisation based through the Belfast Trust.

Salary: £9.50 p/h

Location: Ulster Hospital

Hours: Various shifts over 7 days Age restrictions may apply for shift/night work

Duration: ongoing

JOB DESCRIPTION

The Patient Experience Department is a division of HR & Corporate Affairs Directorate providing Catering, Environmental Cleaning Portering Laundry, Smoke Free, Security and Car Parking Services for a variety of locations within the Trust.

The Service Assistant who is part of the Patient Experience Team support Medical and Nursing staff in providing a comprehensive range of high -quality, customer focused service to patients, Trust staff and visitors.

The Service Assistants will carry out a wide range of tasks relating to Patient Experience and will be allocated various tasks as appropriate from those detailed below.

KEY DUTIES / RESPONSIBILITIES

To carry out a wide range of tasks relating to Patient Experience Services including but not limited to:

Movement

- Patient movement

- Waste collection

- Delivery / collection of stores / mail / food / specimens

- Bleep calls

- Periodic cleaning

- Furniture

Cleaning / Housekeeping

- Floor maintenance

- Kitchen cleaning

- Sanitary areas

- Patient areas

- Office areas

- General / clinical waste

- Making beds

- Removal / re-hanging curtains

- Laundry services

- Making up Soft Packs/Decontamination Services

- Special cleans

Food Production / Service

- Preparation of food and beverages

- Food service

- Dish washing

- Cash handling

- Kitchen cleaning

- Temperature controls

Security

- Car parking

- Site checks

- Handle incidents

- Cash handling

- Dealing with alarms

- Escort duties

Communications

- Reception services

- Dealing with enquiries - recording information both electronic and written

- Reporting - maintenance; complaints; incidents

SKILLS

• Basic numeracy & literary skills such as the ability to read write and follow written instructions.
• Ability to use initiative
• Manual dexterity

BELSL

If you are interested and available for this position, please upload your CV to the link or contact Hannah Fitzsimons. Hannah.Fitzsimons@staffline.co.uk

To be shortlisted for this role all applicants MUST meet the essential criteria. Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles. As there are so many applications, unsuccessful candidates may not be contacted.

Successful candidates may need to apply for an Access NI Certificate with Staffline regardless if you already have a valid certificate. It will be a cost of between £18 - £33 depending on clearance level.