Planner
Location | Lurgan Township |
Sector | |
Job type | Permanent |
Salary | Up to £10.90 per hour |
Published | 5 months ago |
Start date | asap |
Contact email | Kerry Hassett |
Job ref | PORPLAN_1683799607 |
Job description
ectives and responsibilities
· Build and maintain effective professional customer relationships and communications
· Answering all incoming calls with a professional manner
· Help manage customer service delivery and communications as part of the planning team.
· Communication and liaison with the service team, engineering team, projects team, subcontractors and
equipment suppliers
· Updating relevant customer records on system database
· All admin duties completed within timely manner
· Adhoc duties assisting with service desk
Main duties
· Handling and processing of customer orders, enquiries and all communications
· Planning and scheduling the engineers workload daily
· Recognize the scope of problems and understands the impact of changes on others
· Answering all incoming calls with a professional manner
· Updating all customers with professional email etiquette
· Responsible for identifying potential issues and finding solutions to them.
· Loading all reactive works on C4W with correct SLA's
· Prioritising with good attention to detail all call outs received regarding SLA's
· Ensuring all call outs logged have correct information within C4W - ie purchase order, reason code, loaded against correct call type, contact name & number, full descriptions of works required · Liaising with helpdesk teams regarding all P1 & P2's received, ensuring all are attend and communicated back to the customer. · Uploading updates on web portals or via email - mainly job numbers via email or Maximo or anyother portal · Liaising between internal departments to resolve any customer issues · Distributing engineers workload to ensure SLA's are meet · Distributing follow-on calls from engineers PDA's to relevant teams · Ensure that all procedures in place within the BMS are followed · Assist with helpdesk teams to achieve performance targets and SLA's are met to continue to improve and develop service teams objectives · Assist with service desk updates to customers · Excellent attention to detail · Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager · Carry out any other duties as requested by Mangement
Person Specification
· Excellent customer relationship skills with professional telephone manner
· Team player who is capable of working autonomously in supporting service team and customer queries
· Advanced communication and organisational abilities
· Familiar with Microsoft applications, preferably advanced
· Commercially astute, used to a contract operating environment with SLA's and KPI's
· Enthusiam in a growing and customer focused environment
· Familiarity with CASH for windows or equivalent is desirable
· Problem solving skills
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