Planning & Customer Service Co-Ordinator

Location Kells, County Antrim
Job type Permanent
Salary Negotiable
Published 27 days ago
Contact Deirdre Mulvenna
Job ref BA000CSK_1657816174

Job description

Planning & Customer Service Co-Ordinator

We are recruiting on behalf of one of our client's based in Kells, Co Antrim who are looking for a Planning & Customer Service Co-Ordinator. The role will be full time permanent.

The role will involve the following duties:

  • Organise and update daily/ weekly planning documents & schedules for all production departments (generated in Excel / Word)
  • Co-ordinate with the supply chain and order management to align the optimum production plan to meet customer order requirements and maintain customer service levels
  • Monitor factory progress to meet the production plan and communicate with key team members where necessary to expedite
  • Perform Customer Service duties and task as required - deal with customer enquiries/ complaints by email or telephone
  • Input customer orders on MIS system.

Applicants must have the following:

  • 4 x GCSE's (or equivalent) passed at Grade C or above inclusive of Math's and English
  • Prior production planning experience / demonstrable experience in a production planning / supply chain environment
  • Customer Focus: Striving for high customer satisfaction, working to be helpful and supportive, making it as easy as possible for the customer
  • Computer literate with a proven knowledge of Microsoft Packages
  • Highly organised and meticulous approach to daily tasks
  • Strong troubleshooting skills, a resourceful attitude and the ability to collaborate with teams to overcome challenges and achieve a resolution.
  • Excellent written and oral communication skills
  • Work well under pressure and juggle multiple projects at the same time
  • Strong initiative & attention to detail
  • Strong team player with interests in contribution to team and company culture

Hours or work

  • Monday to Thursday - 08.30 to 5.30pm
  • Friday 08.30 - 1pm
  • However, candidates may be required to work a reasonable amount of overtime if necessary


  • Salary can be negotiated depending on experience

Job Type- Full time, Permanent

If you are interested in the above position, please apply and a member of the Staffline team will be in touch with those successful applicants.


Notifications straight to your inbox

We know finding the right job can be challenging. We have the tools and resources to help you succeed.
Get started with Staffline today!