Staffline Recruitment are recruiting for an experienced Programme Manager to oversee and manage the development and use of a CRM solution to assist the implementation of a large-scale project for a major public sector client.

This is a temporary role offering a 6-month initial contract with opportunity for further development.

Duties and Responsibilities

• Work Closely with the (original) Programme manager to manage the implementation of the CRM project
• Establish and participate on working groups and steering committees as required for the project.
• Develop a Project Plan through the Initiation, Planning, Execution and Closure Phases. Within the prescribed timelines & budget.
• Work with Software partners on the customisation and implementation of the project environment to meet organisational needs.
• Work with Local and National IT personnel and IT staff in Head office to ensure the smooth integration and implementation of the CRM
• Create/Develop/Modify all relevant documentation required as per original project plan. (e.g. TOR's DPIA MOA etc.)
• Ensure all new procedures and documentation is complete in line with QA standards
• Engage with relevant teams and departments for design and needs consultations.
• Ensure Data Readiness for the process of migrating existing Employer Engagement information/data available into MS Dynamics365
• Liaise with key stakeholders and external database owners (Eircode, KOMPASS Auto-address)
• Conduct Feedback sessions for each stage of the project to ensure all stakeholders are fully informed of progress
• Develop and customise existing CRM environment based on Feedback from multiple internal and external stakeholders across multiple sites
• Become a reference resource for all employer engagement CRM activities focused programmes.
• Design and deliver CRM training for ETB personnel engaging with the CRM OR ensure training is delivered to the highest standards to all relevant stakeholders
• Conduct evaluations and compile reports, including a 'Final Report' describing the project its results.
• Represent the organisation at employer and industry events to promote the project CRM.
• Undertake any other duties, which may be assigned from time to time.
• Adhoc responsibilities may be assigned throughout the life of the project.

Requirements

• Planning, developing, implementing and overseeing projects over multiple site locations
• Building and configuring CRM
• Understanding of policies
• Budget maintenance and allocation
• Data cleansing
• Ability to work cross departmentally
• High proficiency with IT systems
• Ability to manage and prioritise workloads
• Strong organisational skills
• Confident communicator
• Full driving licence

JOB TYPE: Temporary, Full time

JOB CODE: DUNSL