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Public Sector Customer Service Administrators

Location Dublin, Republic of Ireland
Sector
Job type Contract
Salary Up to €26298 per annum + Benefits
Published 3 months ago
Start date ASAP
Contact Kaley Madden
Job ref 6549_1595447990

Job description

Staffline Recruitment is a specialist in the provision of temporary and permanent staffing solutions to clients nationwide. We currently have a number of vacancy's available for Customer Service Administrators in Dublin 2.

Our Public Sector is looking to recruit a number of Customer Service advisors to join their busy team. These roles will be offered initially on a fixed term contract until December 2021.

The Role:

Duties:

  • Answering a high volume of calls
  • Deal with customer queries
  • Provide excellent customer service to customers through management of tickets, good communications and case management.
  • Support operational activities and tasks to ensure efficient and effective processing of applications, registrations and payments.
  • Support compliance with programme rules & guidance, internal policies, procedures and controls.
  • Filing and general office duties
  • Resolve any customer issues in a timely and effective manner and in accordance with best practice procedures

Responsibilities:

  • To provide an excellent customer service experience
  • Keep our clients service promise, demonstrating a positive and helpful approach to customers at all times
  • Beat customer expectations, e.g. through continuous improvement, prevention of error recurrence, etc.
  • Responsibility and accountability for management of customer queries/tickets within agreed SLA's, in a solution-focused manner - Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers. - Support the development of knowledge through effective team communications to include standardised responses to issues and queries - Review and analyse information received from customers against programme rules, guidance, policies and procedures. - Proactively support customers in relation to reporting, submission of registrations, providing and updating information and key details

Hours of work: Monday to Friday : 37 hours per week.

Requirements:

  • Minimum of 2 years Administration and Customer Service experienced
  • Excellent IT skills including Word, Excel, Outlook and Sharepoint
  • Excellent attention to detail
  • Time management and planning skills
  • Strong organisational skills
  • A proven Customer Service ethos with strong relationship building skills

In Return:

  • Fantastic starting salary of €26,298
  • Flexible working hours
  • 26 days annual leave + 9 public holidays
  • Option to accrue additional annual leave through overtime
  • Defined contribution pension scheme
  • City centre location

Why use Staffline? We know that finding the right job can be challenging and we have the tools and resources to help you succeed. An established recruitment agency since 1983, we offer permanent and temporary job solutions to lots of different clients in multiple industry sectors in Northern Ireland and Republic of Ireland. For further information please apply with your up to date CV by clicking the button.

Ref: ROILANCK

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