Reception Administrator (Tours and Exhibitions)

Location Belfast, County Antrim
Job type Temporary
Salary Up to £10.01 per hour
Published about 1 month ago
Start date 06/06/2022
Contact Gemma Lillington
Job ref BCC0001870 _1653473037

Job description

Temporary Reception Administrator required for a large public sector client based in Belfast City Centre.

Rate of Pay: £10.01 per hour

Location: Belfast City Hall, Belfast

Hours: 37 hours per week

Duration: 2 months pending review

Main duties/Responsibilities:

  • To carry out the relevant duties at the Exhibition reception desk on the basis of the rotas developed by the Unit and to provide the highest levels of professionalism and customer care
  • 'Meeting and greeting' all visitors
  • Acting as a single point of contact for all exhibition and tour enquiries and general visitor enquiries
  • Providing general information on the exhibition themes, tours, the City Hall building and other local tourist attractions
  • To be responsible for the handling and security of payments relating to personal sales and transactions, and assisting in cashing-up, reconciliation and banking procedures
  • To be responsible for the issuing, monitoring and control of exhibition headsets and for ensuring that sufficient supplies of headsets are available to meet demand
  • To ensure all of the displays are presentable and that all systems & services are fully functional
  • To promote retail items for sale such as hiring of multi-lingual headsets, merchandise, souvenir booklets and mobile apps etc.
  • To promote the merchandise areas, including assisting in the display, sale, rotation, replenishment and stock-taking of merchandise
  • To operate any software and information systems supplied, including the point-of-sale and booking systems
  • To provide a customer ticket sales and information service in person, email, post, and by telephone using the box office system including the issuing of tickets, reservations, refunds and exchanges and to aid patrons with special requirements
  • To work in conjunction with tour service to deal with group bookings for the exhibition and tours, including any associated administration or invoicing
  • Assist in recording all visitors entering and leaving the exhibition and to issue and receive passes using all approved systems provided
  • To assist in the provision of a range of routine business-related administrative activities including but not restricted to customer support, data input and extraction, compilation of relevant statistical information and general administration tasks
  • To assist in monitoring customer numbers and behaviour informing the management team of any potential situation or incidents which may require restricting access or the removal of visitors etc.
  • To report accidents, liaising with AED/First Aid Providers ensuring casualties are assisted quickly and effectively
  • To maintain a clean and tidy public reception and exhibition area and to liaise with the Cleaning and Portering Unit in order to ensure high standards are maintained

Essential criteria:

  • Applicants must, as at the closing date for receipt of application forms be able to demonstrate on the application form, by providing personal and specific examples, at least one year's relevant experience in each of the following areas:
    • the provision of excellent customer service support in a reception-oriented role to a varied clientele including foreign visitors for whom English is not their first language, and dealing effectively with members of the public - including difficult customers - in person or over the telephone;
    • experience of ticketing, cash handling, merchandising sales and individual and group bookings;
    • the competent use of ICT systems and services, preferably including dedicated booking and point-of-sale applications

If you are interested and available for this position please upload your CV to the link.

Please note that these roles may be filled quickly but your CV will be kept on file for future similar roles.


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