Hours of work- rotation
7am-3pm /10am-6pm /2.30pm-10.30pm
As a receptionist, you'll ensure the smooth running of the front desk, greeting and dealing with all guests with a smile!
· Check guests in and out of their rooms
· Build a good rapport with them during their stay, pre-empting their needs and actively trying to provide exceptional experiences
· Handle cash and complete your daily reception banking
· Handle switchboard calls and assist with reservations calls and emails
· Deal with guest queries and requests to maximise guest satisfaction
· Ensure effective communication with housekeeping for arrival and departure rooms
· Be aware of all events taking place in the hotel in order to advise guests
· A strong level of written and spoken English is essential
· Previous experience is preferred
· A good multi-tasker!
· A positive and friendly attitude
· Ability to work well under pressure in a fast-paced environment
To be considered for this position, please forward your CV to email@example.com